Janet Slater

Experience

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  University of Southern California

  May 2014 - now

  Customer Service Supervisor

  ExperienceCustomer Service Supervisor, McCarthy Honors College - April, 2017 Current USC Housing, University of Southern California, Los Angeles, CAInstrumental in successful grand opening of the McCarthy Honors College, USC Village. Mentored and trained Customer Service staff inclusive of office policies & procedures, daily duties and best practices. Recruited, hired, mentor to staff of 14 student workers servicing 540 freshman honor students. Manage all daily office operations, schedule staff duties, assistance to maintenance staff, follow up on work orders and manage building emergencies. Maintain exceptional communication and high level of service to residents, parents, vendors, staff and Faculty. Led many high-level tours of McCarthy Honors College and USC Village which included VIPs and USC Senior Administration Staff.Customer Service Representative, Troy Complex - May, 2014 - April, 2017 USC Housing, University of Southern California, Los Angeles, CAManaged Troy Customer Service Center overseeing a staff of 15 student workers. Responsible to concerns of 13 off-campus University owned buildings and its 900 residents which include Undergraduates, Graduate Students and University Family Housing. Answered high volume of emails, telephone calls, issues and concerns from student residents and parents. Accountable for inventory and distribution of thousands of incoming resident packages per month. Provided outstanding customer service to new and long-standing residents by attending closely to concerns and developing acceptable resolutions. Manager, Assistant Manager, Sales - 1985 - 1995Saks Fifth Avenue - South Coast Plaza, CA Show less