
Itziar Robles González
Recepcionist/Administrative Assistant

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About me
HR Consultant
Education

ITEAP
2019 - 2020Master's degree Clinical Neurophysiology Residency Program
Tamwood Careers College
2020 - 2021Hospitality and Tourism Hospitality Administration/Management
Universidad Complutense de Madrid
2015 - 2019Bachelor's degree PSYCHOLOGY
George Brown College
2020 - 2022Postgraduate Diploma Human Resources
Experience

CLINICA DE ORTODONCIA DOCTORA LEONOR MUELAS SL
Jan 2018 - Jan 2019Recepcionist/Administrative Assistant-Delivered exceptional administrative support, seamlessly managing filing systems, coordinating meeting logistics, and handling travel and accommodation reservations, while providing prompt and professional call assistance. - Demonstrated organizational prowess in scheduling and coordinating meetings, optimizing efficiency, and ensuring seamless collaboration among team members. - Exercised utmost discretion, diplomacy, and strict confidentiality in managing sensitive correspondence and information, safeguarding organizational integrity and trust. - Exhibited self-management skills, efficiently managing workflow, prioritizing tasks, and maintaining a high standard of quality and efficiency to consistently meet demanding deadlines. - Maintained a well-stocked and organized office, meticulously managing inventory and promptly replenishing office supplies, ensuring uninterrupted operations and a conducive work environment. - Kept executive manager up-to-date, fostering effective communication channels Show less

PRODIS Foundation
Nov 2018 - May 2019Psychology Intern-Implement multiple curricula including mathematics, social studies, and literacy.-Supervise cognitive behavioral therapy research bringing trend methods in the treatment of patients suffering a variety of anxiety disorders.-Provide individual prolong exposure therapy, as well as individual and group cognitive processing therapy.-Provide evaluation and treatment for hospitalize and medically ill patients who have developed psychological, psychiatry, or behavioral problems.-Preform intelligence testing, personality testing, and screenings for depression, autism, anxiety, ADHD, and other disorders.-Attend weekly seminars addressing issues relate to PTSD, traumatic stress, substance use disorders and other anxiety and mood disorders.-Provide psycho-education on PTSD, symptom management and coping skills development.-Plan and implement effective developmentally appropriate mathematics activities for three groups of special needs students.-Participate in interdisciplinary treatment team meetings to develop effective treatment and discharge plans for acute and/or forensic patients.-Provide individual psychotherapy to a diverse adult, inpatient psychiatry population, which include extensive disposition planning and family work.-Conduct classroom observations, provide individualized counseling to several students in the classroom environment, and participate in IEP meetings.-Assess adolescents with WISC-IV or WAIS-IV.-Perform psychological testing and report writing for WAIS-IV and MMPI-2.-Administer psychological test batteries: Rorschach, BDI-II, BHS, MMPI-2, WAIS-III, and PAI. Show less

The TJX Companies, Inc.
Apr 2020 - May 2022Associate Store Coordinator-Maintain an ultimate customer experience environment by leading and coaching teams to company service standards.-Maintain knowledge of loss prevention policies and procedures.-Monitor register sales and complete required cash drops throughout each shift, ensuring cash registers do not go above $2000.-Oversee store showroom operations, monitoring consultant interactions with customers, and ensuring proper verbiage is being used.-Assist the Store Manager in planning and implementing strategies to drive service standards and positive sales results. Show less

ILAC
May 2022 - Jun 2023-Conduct full-cycle recruitment, aligning cross-functional teams for a cohesive talent acquisition experience - Improve HR efficiency by digitizing employee records and maintaining an accurate HRIS database for 1000+ employees - Craft and send employment agreements, guiding smooth onboarding into ADP Workforce Now - Design and facilitate engaging new hire orientations - Provide comprehensive HR support for policies, leaves, compensation, recruitment, and benefits administration for a diverse workforce of 1000+ - Foster positive employee relations through fair and consistent HR policy and procedure administration - Produce employment letters and memos, inclusive of terminations, promotions, and wage increases - Actively engage in disciplinary investigations and terminations, ensuring compliance and fair outcomes - Collaborate on the creation and implementation of dynamic HR policies, empowering organizational growth and development - Support HRBP and the VP of HR, ensuring uninterrupted business operations - Contribute to HR initiatives’ improvement by identifying areas for optimal outcomes - Deliver bi-weekly and semi-monthly pay cycle data for 1000+ employees to the Payroll Manager, ensuring timely and error-free payroll processing while also resolving discrepancies - Manage employee information for precise pay entitlement calculations, including bereavement, leave, overtime, bonuses, and additional earnings - Maintain an updated HRIS with salary and title changes, facilitating seamless transitions for promoted employees - Administer the benefits program inclusive of enrolments, changes, and terminations with precise employer contributions and payroll deductions Show less
Human Resources Generalist
Jul 2022 - Jun 2023Human Resources Time and Attendance/ Payroll Administrator
May 2022 - Jun 2022

Mur&Partners
Jun 2023 - Oct 2023HR ConsultantM&P es tu consultora de selección, desarrollo y acompañamiento especializada en ingeniería, tecnología, digital & e-commerce y biotech.RECRUITINGNuestra especialidad es descubrir qué profesionales se adaptan mejor a las organizaciones y a sus específicas necesidades. Somos capaces de conseguir ensamblar perfectamente los intereses y expectativas de ambas partes.EXECUTIVE SEARCHDamos con los perfiles profesionales idóneos para Middle Management y Top Management, evaluando siempre su encaje en la organización para contribuir a la mejora de la competitividad de nuestros clientes. De nuevo, aptitud más actitud para lograr el objetivo.ASSESSMENTAplicamos nuestras expertise y metodología propia y diferencial al apoyo a nuestros clientes para la evaluación de sus profesionales ya sea a nivel individual o grupal. Facilitamos la toma de decisiones en procesos de movilidad funcional, promoción, sucesión o reorganización.EMPLOYEE EXPERIENCENuestro know-how en experiencia del candidato junto con nuestra expertise en psicología de las organizaciones logran proporcionar el mejor apoyo en el desarrollo personal y profesional necesario en cualquier proceso de cambio o reorganización.Adaptamos nuestra metodología a cada contexto empresarial gracias a programas formativos personalizados, focalizados en el trabajo de la comunicación, la gestión emocional y el liderazgo.OUTPLACEMENTAcompañamos al profesional durante el proceso de desvinculación de la empresa mediante la aplicación de un programa personalizado diseñado especialmente para el periodo de transición después del fin del contrato.COACHING INDIVIDUAL O GRUPALOfrecemos programas personalizados de acompañamiento orientados a líderes y equipos que deban afrontar la gestión del cambio en su organización. Conseguimos una óptima adaptación gracias a la integración de nuevos conocimientos y herramientas prácticas, trabajando siempre a un nivel cognitivo y emocional. Show less

Indra
Oct 2023 - nowHR Business Partner-Management of business needs.-Support HR Operations and Development in the business unit, currently managing +1,000 workforce.-Interlocution with the HR department and other corporate areas.-Procedures, standards, and policies to follow for the planning, assignment, and management of internal professionals.-Subcontracting management.-Implementation of career management processes (Performance evaluation, Individual Salary Plan).-Resource plan in both offers and projects.-Global assignments (vacancies, location conditions, expatriations, and half trips) and internal assignments based on business needs. Show less
Licenses & Certifications

Supervisor Health and Safety Awareness
Ontario Ministry of Labour, Training and Skills DevelopmentFeb 2022
Worker Health and Safety Awareness
Ontario Ministry of Labour, Training and Skills DevelopmentFeb 2022
WHMIS 2015 Certification
OnlineWHMIS.ca™ | Canada's Trusted and Recognized WHMIS TrainingFeb 2022
Smart Serve Certification
Government of CanadaMay 2020
Languages
- spSpanish
- enEnglish
- frFrench
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