Steven Light

Experience

• 

  United States Air Force

  Mar 2001 - Mar 2022

  Led team of 15 Knowledge Managers, served as the installation focal point for SharePoint Online & Air Force Portal Administration, Records Management, Freedom of Information Act, Privacy Act, and Section 508 programs, supporting higher headquarters, 5 major organizations and sub-units, and 30 supporting units. Performed continuous evaluation of subordinates based on merit, performance, and overall work ethic both in written and oral form as well as provide guidance and recommendations to further improve work ethic and team effectiveness. Show less Led division team consisting of 2 mid-level supervisors, 10 civilians, and 2 contractors, while advising senior leadership on IT plans & requirements for 2.4K personnel, supporting 1.8M Air Force customers world-wide. Managed planning of IT-enabled capabilities required to meet organization’s business objectives by prioritizing projects/allocating resources. Oversaw organization SharePoint site collection/establishes enterprise interoperability communication policies across 782 sites. Provided project management strategies/guidance with Green Belt, Lean & Six Sigma techniques and created automated innovative solutions. Managed user support, training, and site maintenance as SharePoint Site Collection Admin for 782 sites used by 2.7K personnel. Show less Advised senior leaders on all matters pertinent to unit training and performance of subordinates. Instructed all aspects of essential military training program of instruction. Managed personnel records & knowledge operations management for 5 cadre, 8 enlisted commissioning program students, and 80+ cadets. Monitored/updated all cadet pay actions: tuition/fees, subsistence & textbook funds in excess of $478K annually. Oversaw cadet life-cycle personnel actions: medical, physical, enlistments, categorization and commissioning. Managed all administrative and personnel cadet updates via the Web Intensive New Gains System (WINGS). Show less Provided Client Support Administration services for the installation, supporting partners, and 47 units. Performed diagnostics, isolated faults, and determined cause of hardware/software failures on base $14M network. Installed and configured software; Performed maintenance on components and peripherals; Secured systems operations; Executed Standard Desktop Configuration upgrades on over 60 systems. Used administrative software to create, delete, and edit user network accounts; validated 4K user accounts, eliminated network threats and vulnerabilities; virus scanned 300+ flash media devices for malicious code. Managed ticketing system to open, assign and close out IT support requests. Show less

  • Senior Operations Manager | SharePoint Online Administrator Lead

    Sept 2018 - Mar 2022

  • Technical Operations & Planning Supervisor | SharePoint Administrator and IT Help Desk Manager

    Sept 2014 - Sept 2018

  • Operations Manager | Senior Personnel Advisor

    Jun 2010 - Sept 2014

  • Client Service Technician

    Oct 2007 - May 2010

  • Fuels Technician

    Mar 2001 - Sept 2007
• 

  US Army

  Jan 2022 - now

  IT Specialist