Debasish Bhattacharjee

Experience

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  TIL Limited

  Jun 1992 - Jan 2006

  Asst. Manager Service

  Joined TIL Ltd in the year 1992 as a Service Trainee, at Dhanbad and worked in different parts of the country worked with retail segment, government segments and with top institutional customer.During this tenure worked on Caterpillar Off Highway Truck, Wheel Loader, Skid Steer Loader, Track Loader, Excavator, Dozer, Pipe Layer, Motor Grader, Backhoe Loader, and Compactor. Responsible for Technical support to the Retail and Institutional Caterpillar customers.

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  UD Hydraulics

  Feb 2006 - Jul 2007

  Fleet Manager

  UD Hydraulics then dealer of Volvo Construction Equipment for WB and North East,• Provided support to the sales team, ensuring all sales and service objectives were met. • Worked with new customers in the development of new accounts and the implementation of new systems. • Development of new policies and procedures to start and establish this Volvo dealership in North East. • Assisted in the training of new customer service representatives and associates. • Generated repeat business through successful client follow-up. Show less

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  Tata Hitachi Construction Machinery Company Private Limited

  Jul 2007 - Jun 2011

  • Responsible for the Orissa customer support • To cater services mainly to the Government and Institutional customers • Service duties included answering customer queries, problem solving and providing detailed information on new products.• Performed market research surveys amongst client base to seek feedback , on quality of after sales service• Responsible for the up gradation Dealer Team eg. Recruitment /Training of Dealer service representatives. • Managed the needs/requirements of the Dealership. Show less Responsible for the entire North East India customer support • Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new products.• Performed market research surveys amongst client base to seek feedback , on quality of after sales service• Performed market research surveys on customer needs and requirements. • Responsible for the up gradation Dealer Team eg. Recruitment /Training of Dealer service representatives. • Managed the needs/requirements of the Dealership.• Successful manpower retention in Dealership, and motivate to achieve the Goal.• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues. Show less

  • Branch Service Manager Bhubaneswar

    Apr 2011 - Jun 2011

  • Branch Service Manager, Guwahati

    Jul 2007 - Mar 2011
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  Volvo India Pvt Ltd

  Jul 2011 - Jul 2014

  CST Manager SDLG Group

  • Ensure India dealers maintaining highest level of customer satisfaction index.• Setting up the service and parts processes between SDLG, Volvo India and Dealers for India.• Provide technical support to resolve technical problems encountered by Indian dealers on SDLG products• Handling of technical queries ,warranty & information dissemination to India dealers• Provide technical & operational feedbacks to SDLG Customer Support Team for improvement through Region Asia.• Analyzing of SDLG product performance for feedback to Region SDLG manager. • Responsible for parts availability and parts sales for SDLG products in India. • Technical Training of dealer staff on SDLG products in India Show less

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  Action Construction Equipments Ltd.

  Dec 2014 - Dec 2015

  Consultant Tech Support ( Adroit Consultancy Services)

  As a Consultant Tech Support the activities was to built trust among Indian customers and most important to put the satisfaction of customers at the top of the pyramid. Responsibilities include the Technical Support and analysis for the Field, Quality and Design Team. Coordinated and implemented Technical Strategies, Parts Planning, Tech. Training, Motivation and development programs to assure the highest aftermarket skills to provide exceptional support to the India customers.

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  Adroit Consultancy Services

  Jan 2016 - now

  Technical Trainer, Construction and Mining Machinery

  OBJECTIVES 1. Technical skill development. 2. To build up a second line of competent officers and prepare them as a part of their career progression to occupy more responsible positions. 3.To improve the productivity of the team and the organization. 4. To bring about change in the attitudes of the trainees towards peers, supervisor and the organization.DESIGN1. To conduct needs analysis studies, to determine training needs within organization. 2. Utilize and provide input on testing and evaluation procedures to map the present skill, along with progress and evaluate effectiveness of training. 3. Prepare lesson plans including the method, analysis and documentation. 4. Support the development of interactive, practical and field based. 5. To acquaint the trainees with the current market developments and emerging. Show less