Muhammad Ahsan Uddin

Experience

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  Tabani & Sheikhani Chartered Accountants

  Dec 2011 - Feb 2012

  Trainee

  - Preparation of vouchers and posting in general ledger.- Petty cash handling.

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  Etilize

  Feb 2012 - Oct 2012

  Associate Graphic Expert

  - Working on-line and liaising with managers outside Pakistan for smooth running of operations.- Co-ordinate with Production Manager on day to day tasks on various matters.- Had numerous assignments and completed all the work in the given ETA.- To solve customer’s queries.

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  Habib Metropolitan Bank (Subsidiary of AG Zurich)

  Feb 2013 - Mar 2015

  Cash Management Officer

  - Updating Monthly business as well as daily business.- Sending daily reports to clients.- Clearing all their queries of customers and branch officers- Training Branch officers- To check daily transactions of all customers for any errors.

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  Al Meezan Investment Management Limited

  Mar 2015 - Sept 2017

  Customer Services Officer

  - Successfully prosecuted Net Promoter Score for the company - Key player in implementing Microsoft Dynamics 365 Solution in the company- Only Member of the department for performing Data Analysis, Reporting(Monthly, Quarterly, Annual and Just in Time) - Only Member of the department to handle High Net Worth Clients- Preparation and updating of SOPs and Manual- Permanent member for training Sales Force and other department personnel regarding various topics. - Assist department head on summarizing various projects- Resolve customers ambiguities and queries.- Resolve customer complaints within stipulated TATs. Show less

• 

  Adamjee Life Assurance Co. Ltd

  Sept 2017 - Apr 2023

  - Keenly Analyse, drive, extract raw data or idea and convert it into actionable resource. - Performing industry analysis on different financial and non financial areas of the Banca industry and identifying opportunities.- Able to perform detailed analysis of big data.- Forecasting business of each channel while making sure cost does not exceed the required ceiling.- Preparing Excel, Power BI based reports and Presentations for senior management to make strategic decision. - Daily performance tracking of the banca Business.- Actual vs Budget variance analysis - Create monthly / fortnightly sales performance tracker.- Creating new products for existing and new channel partners and making it available in system after performing UATs.- Liaison with internal and external stake holders for implementing ideas and clarifying queries. Show less - Maintaining strong relationship with channel partners. This includes providing them with weekly, bi-monthly or just in time reports and responding to their queries.- Analyzing and presenting data to management for making strategic decisions.- Prepare business tracker of channels and sales personnel.- Prepare performance management summary of sales individuals and highlighting least performers.- Prepare overriding commission reports of all channels and off banca sales individuals. - Ensuring automation of tasks in liaison with IT department (successfully completed two projects of automation thatsaved hours of manual working).- Taking on new initiatives to revamp process structure.- Responding to in-house customer’s queries effectively and efficiently. Show less - Key player of department in creating, analyzing and presenting of monthly, quarterly and annual reports.- Only person in department to carry out the entire UAT phase.- Managed team of 04 individuals by becoming the team lead.- Analysis of Company and off Industry Wide Products.- Assisted line manager in scrutinize the case; afterwards took decision all by own (keeping in mind company’s policy and procedures).- Played a vital role in re-designing of customer’s e-services portal.- Trained call centre staff with regards to products, returns and market conditions.- Using Dashboard in MS Excel to view live status of active cases. Show less

  • Deputy Manager | Product and Channel Engagement Specialist

    Jun 2022 - Apr 2023

  • Assistant Manager | Business Planning

    Apr 2020 - Jun 2022

  • Sr. Officer Distribution Services

    Nov 2018 - Apr 2020

  • Officer - Claims

    Sept 2017 - Nov 2018
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  5th Pillar Family Takaful Limited

  Apr 2023 - now

  Manager - Distribution Services

  - I have been looking after to lead the operational activities of Bancassurance Operations and to make the entire journey an end-to-end digital experience. - This will also include UATs of different tasks, automation of mundane work since start to curtail time.- Maintaining relationships with banca partners and sales team resolving their queries regarding the product or operational related matters.- Analyzing business of each channel by previous trend along with exploring market dynamics.- Finalizing products segment of banca channels for existing and new channels and to articulate Go to Market Strategy of each product.- Along with this, managing the channel engagement side as well that includes designing product promos, managing pan country trainings and to articulate engaging activities with clientele to increase product penetration and share.-Harnessing the capabilities of MS Power BI to create dashboards for management to view and analyze business in terms of productivity, setting channel wise KPIs and performance of sales indivudals. Show less