Xhulia Leka

Experience

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  Regency Group

  Aug 2017 - Apr 2019

  Human Resources Assistant

  •Maintained accurate and up-to-date human resource files, records, and documentation.•Conducted and assisted with new hire orientation.•Processed payroll and resolved any payroll errors.•Scheduled meetings, interviews, HR events andmaintained agendas.•Performed orientations and updated records of newstaff.

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  Camouflage.ca

  Oct 2021 - Apr 2023

  Virtual Assistant

  •Assisted with the preparation of the performance review process.•Built sustainable relationships and trust with customer accounts through open and interactive communication.•Handled customer complaints, provide appropriate solutions and alternatives within the time limits; followed up to ensure resolution.•Conducted and performed training and orientation for the new hire.

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  Soulmate Customs

  Oct 2023 - now

  Virtual Office Assistant

  •Resolves customers’ concerns and answers customers’ questions and inquiries.•Refers issues and questions to managers if necessary.•Builds cases for chargeback disputes and follows up to ensure resolution.•Manages large amounts of emails.•Works with a team of CSRs and other departmentsto find appropriate solutions.

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  BlueMagic Group International

  Nov 2023 - now

  Assistant Manager Human Resources

  •Organizes and manages employee records. •Assists in the collection, organization, and analysis of HR data like employee demographics, turnover rates, and training KPIs to generate HR reports.•Staying up-to-date on changes in employment laws.•Ensures employee data is handled and protected under applicable compliance laws.•Supports the recruitment and selection process by assisting in sourcing candidates, screening resumes, conducting interviews, and coordinating hiring activities. •Assists in developing job descriptions, posting job openings, and maintaining recruitment records. Show less