Saif Tabbara

Experience

• 

  Arab Bank

  Sept 2012 - Dec 2019

  • Provide information on all bank products for existing and prospect clients.• Execute client instructions as per the bank’s polices and procedures.• Identify and forward customers feedback.• Achieve the set number of calls on a daily basis.• Selling bank products and services (accounts, loans, credit cards, bancassurance polices and E-channels services) and generate quality service opportunities.• Determine the best cross-selling opportunities to satisfy customer needs.• Implememt high call quality standards when contacting with customers.• Resolve customer complaints.• Check and trace any suspicious and out of nature transactions on the clients' credit cards and Visa Electron cards and escalate them to the concerned departments. Show less

  • Credit Analyst

    Oct 2016 - Dec 2019

  • Online Banking Outbound Senior Officer

    Jun 2014 - Oct 2016

  • Contact Center Inbound Officer

    Sept 2012 - Jun 2014
• 

  Bank al Etihad

  Dec 2019 - now

  • Credit Risk Manager

    Jan 2024 - now

  • Senior Credit Risk

    Dec 2019 - Dec 2023