Farzana Meher

Experience

• 

  Banglalink

  Aug 2017 - Nov 2017

  Intern in Service Assurance and Experience

  Assisted in preparing reports on network performance and prioritized customer complaints foranalysis.- Processed raw data for reports and collected benchmark data for the benchmarking process.

• 

  BRAC IT

  Jan 2018 - now

  Planning and managing project goals, schedules, and information flow to maintain project momentumwith guidance from the Head of Project Management.- Managing project meetings and facilitating discussions to propose enhancements as required.- Identifying and resolving potential technical issues, and proactively removing obstacles to ensureseamless project execution.- Monitoring ongoing projects, effectively coordinating team members to streamline deliveries and meetdeadlines.- Managing project-related paperwork, ensuring all materials are current, properly filed, and stored.- Communicating project correspondences by preparing proposals, memos, meeting minutes, andemails to maintain clear communication.- Assisting the Business Analysis team to thoroughly understand and define project requirements, scope,and objectives, ensuring alignment with the Client’s expectations.- Preparing comprehensive weekly project-wise status presentations and dashboards to providestakeholders with timely updates on project progress.- Leading Jira-related activities, configuring, maintaining, and administering JIRA with help from otherteam members for the entire BRAC IT team to ensure efficient project tracking across the organization.-Collaborating closely with engineers, analysts, QA, and design teams to identify proceduralinefficiencies and implement improvements with guidance from the Head of Project Management.- Actively participating in preparing and designing process flow documents to optimize projectworkflows and enhance overall efficiency. Show less Managed customer relationships to ensure high satisfaction levels through clear and effectivecommunication channels.- Provided comprehensive Level 1 and Level 2 ERP application support to end users across multipledomains including Procurement, Tender, HRMS, and Microfinance, ensuring seamless functionality.- Proactively followed up on pending tasks and consistently updated end users on progress, maintainingtransparency throughout the process.- Escalated Level 3 and Level 4 issues for resolution, conducting regular follow-ups to ensure timelyresolution and minimal disruption.- Provided preparedness training and guidance to team members, fostering a collaborative and efficientwork environment.- Addressed critical issues within the query system (ManageEngine and Atlassian Jira ProjectManagement), ensuring smooth operations and minimal downtime.- Ensured the delivery of cost-effective services for both customers and the company, optimizingresource allocation and budget utilization.- Collaborated with clients and users to gather business requirements and translate them into actionableinsights, driving project success and client satisfaction. Show less

  • Senior Project Coordinator

    Jan 2025 - now

  • Information Technology Project Coordinator

    Dec 2020 - now

  • Support Engineer

    Jan 2018 - Nov 2020