Rahul Thakur

Experience

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  SURABHI PHARMA LIMITED

  Jul 2013 - Dec 2014

  Business Development Executive

  • Relationship building with doctors and hospitals.• Visiting existing client, Tapping new clients & Generating leads.• Interacting with the existing clients of the company for the requirements , Initiating and developing relationship with the new client, in order to increase the business for the company. • Reporting to the director of the Company.

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  EXL

  Feb 2015 - Nov 2018

  Senior Business Travel Consultant

  ● Contractors to American Express Global Business Travel● To build good relation with our new as well as existing client.● Knowledge of GDS (Sabre, Galileo)● Expert understanding of key Amex technology products (e.g.Online Booking Tools, Pre Trip Auditor, Axis @ work/MI & AX Connect● Handle hotel bookings/Cancellation (including those are not bookable in GDS)● Flight Cancellation/bookings on GDS● Car Bookings and cancellation ● Trace invoices● Provide Navigation to clients on OBT how to create bookings (Concur, Serko, Gethere, My Trips, PTA, )● Profile maintenance of clients on different booking tools and GDS (Sabre, Galileo)● Establish rapport with customer through appropriate media (calls/emails)● Queries for Hotel and Car Bookings Show less

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  InterGlobe Technology Quotient | Travelport Official Partner

  Nov 2018 - Aug 2020

  Key Relationship Manager

  • Responsible for generating, maintaining and expanding new and existing global accounts.• Develop and execute an internal client strategy as well as account and stakeholder engagement plans• Provide metrics, consistently analyze key data and build business plan for Continuous Improvement activities with new and existing clients.• Maintain and develop existing and new customers through planned individual account support, and liaison with internal services team.• Develop sales plans and strategies to meet and exceed room night revenue goals.• Conduct business reviews on quarterly/yearly basis for existing clients to periodically report to stakeholders on travel activity/spend/savings and derive recommendations based on data analysis.• To work in a team to maximize revenue segments & promote Galileo as a product to agents.• Prepare presentations, proposals and sales contracts. Negotiating the terms of an agreement and closing sales.• Proactively communicate and serve as advocate for client needs. Proven ability to interpret internal client needs, assess requirements and identify solutions to non-standard requests.• Review and analyze P&L for accounts under portfolio. Show less

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  Mondee

  Jul 2021 - Sept 2023

  Customer Service Team Lead

  ● Provide excellent customer service to the clients over calls, emails.● Good understanding of all three GDS (Sabre, Amadeus, Worldspan) for bookingcreation/cancellation/changes for passengers.● Assisting passengers on calls regarding their bookings and online tool issues they are facing regardingtheir profiles.● Good understanding of business tools such as Tripplanet, Rocketrip.● Providing level one support to global clients to USA based clients.● Handling and managing a team of 15-20 agents. Show less

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  Greaves Travel India Private Limited

  Oct 2023 - now

  Product Development Specialist

  ● Understanding new product requirements, writing and analyzing scope documents, changerequests, organizing release notes, testing and liaison with relevant teams for delivering items inproduct roadmap.● Handle client requirements and write User stories for changes to be initiated in the system and dothe testing, write documentation and provide trainings if needed to internal/external audience.● Problem Solving & Judgment – identifies, gathers, and analyzes the most critical informationneeded to understand problems, makes sound, timely decisions; demonstrates integrity andsound ethics; always does the right thing.● Customer Focus - identifies key internal and external customers and their requirements; servescustomers with excellence; seeks and utilizes customer feedback for improvement ofproducts/services; treats customers with dignity and respect; delivers exceptional customerservice.● Well acquainted with popular travel Booking Tools, Concur and/or ETTA by DEEM,portals. Show less