Giovanni Gomes

Experience

• 

  Rappi

  Sept 2021 - Sept 2022

  Integration & Onboarding Analyst

  - Attended meetings and took on leadership role as point of contact orstakeholder for projects;- Work closely with Latam team and Commercial teams to set and achievegrowth and ops targets via integrations;- Apply technical judgement, analysis and leadership to translate technicalissues into a course of action based on priority and impact;- Built long-term trusted partner relationships to manage stakeholderexpectations and meet revenue growth goals;- Led projects and analyzed data to identify opportunities for improvement;- Created various Excel documents to assist with pulling metrics data andpresenting information to stakeholders for concise explanations of bestplacement for needed resources; Show less

• 

  Instaleap

  Sept 2022 - now

  - Work as a team with the Sales Team and support meetings that require technical knowledge to potential clients- Guide sessions with clients to understand the current architecture and technical landscape and define what are the steps to integrate Instaleap with the retailer’s legacy system and external parties creating a high-level solutions map regarding integration- Build rapport with customers to understand their needs, teach how the technology works and how it can help them, while finding the best fit of the tech solutions for their business- Engage retailers early, alongside business development, to understand the technical requirements- Collaborate with internal teams to understand what is the client’s need and find which of the products can have the best fit to support their needs.- Identify and manage potential risks during the integration process.- Identify new use cases, solve with workarounds, and scale to CSM for execution.- Efficiently identify, troubleshoot, and support technical issues during the implementation Show less

  • Solutions Engineer

    Jan 2023 - now

  • Customer Success Manager

    Sept 2022 - Jan 2023