Cathryn Plum

Experience

• 

  The McGraw Hill Companies

  Jun 1997 - Aug 1999

  Temp in Accounts Payable

  Research Specialist. Contacted vendors and answered phone inquires to research request for payments; traced invoice copies and reconciled cancelled checks. Managed transaction flow within banking system. Prepared full documentation of information searches. Provided support services to other Research Specialists.Accounts Payable Assistant. Communicated with employees at other corporate sites to handle distribution of checks. Distributed checks to corporate sites and documented transactions.Summer temp during the summers of 1998 & 1999. Show less

• 

  Team Builders Plus

  Sept 2000 - Dec 2000

  Intern

  • Assisted in preparation of training programs including packing and shipping of materials as well as ordering supplies need.• Designed marketing materials and coordinated mailings.• Administered 360 degree feedback assessments for clients (introduction of process, project set-up, data collection and report generation.

• 

  Team Builders Plus

  Jul 2001 - Jul 2012

  Director, Marketing

  • Maintained multiple company websites.• Managed SEO initiatives for company websites.• Designed marketing materials and coordinated mailings (postal mail and email) and maintain social media for the company.• Designed workbook materials and activities for training programs.• Administered 360 degree feedback assessments for clients (introduction of process, project set-up, data collection and report generation.• Oversee Administrative Staff.

• 

  Take Flight Learning

  Jul 2013 - now

  Director of Client Services

  As the Director of Client Services, my responsibilities cover many aspects of customer service, and other various duties within the organization.• Oversee the client service team and provide them with high-level support as needed.• Manage projects (design & implementation) that lead to organizational growth.• Assist with the Affiliate network as a point of contact for questions and started the process of designing an Affiliate online portal.• Drive social media efforts• Support internal sales representatives and training facilitators by working directly with customers to promptly administer personality profiles for upcoming training programs.• Deliver fast, friendly, and knowledgeable customer service via phone and email for general support, routine questions, and daily online orders.• Conduct customer training on how to use an established personality profile administrative system.• Update the contact database system with client requests, responses, etc.• Administer 360 degree feedback assessments for clients (introduction of process, project set-up, data collection and report generation. Show less

• 

  Plumtastic Pro Services (formerly Zantastic Pro Services)

  Jan 2014 - Jul 2016

  Owner - Virtual Business Assistant

  Using my Administrative Assistant skills to offer services to small businesses provides allows them to focus on their tasks vs the administrative needs of their business. My services include but are not limited to:• Created bi-monthly and monthly newsletters.• Maintained client contact database systems.• Updating websites (SEO, general edits & blog posting).• Monitored and posted on Social Media accounts.• Designed and launched email marketing eblasts.• Performed minor accounting (invoicing and account receivables).• Assisted in basic office/administrative duties (phone calls, editing documents, etc).• Conducted genealogy research. Show less

• 

  Delanco Public Library

  Sept 2016 - Aug 2018

  Circulation Clerk

  Books have always been a passion of mine and working as a Circulation Clerk allowed me to:• Directed patrons to desired library books, reference items and equipment.• Used cataloging software to perform circulation duties including checking materials in and out, renewing, and reserving materials and opening new accounts.• Handled in-person and telephone requests for information and materials.• Restocked returned items to correct shelf or storage locations.• Organized library equipment and collections.• Collected fines from customers for overdue books and resources. Show less