Thomas Vitale

Experience

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  J.P. Tuner & Company

  Aug 1997 - Feb 1999

  Junior Broker
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  AT&T

  May 1999 - Apr 2002

  Switch Technician Business Line Services / Private Line Technician
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  InterGlobe Communications

  Apr 2002 - Mar 2004

  Service Delivery Manager
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  MetTel

  Mar 2004 - Jul 2005

  Manager MAC Department (Provisioning)
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  Infohighway / Broadview Networks

  Jul 2005 - Aug 2007

  Service Delivery Manager / Maintenance Technician
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  Vivaro Corporation / STi Prepaid

  Aug 2007 - Jan 2011

  Network Circuit Provisioner
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  Deutsche Telekom

  Jan 2011 - Mar 2012

  Project Manager - Network Implementation
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  Transbeam

  Mar 2012 - Oct 2012

  Sales Engineer / Pricing Administrator

  Responsible for organizing bi-weekly sales meeting with inside sales teams to track targets for individuals and team goals. Participated in the company’s development of SRM data base to track tasks for sales process from prospect to order flow through process. Worked closely with Network Provisioning and Engineering to ensure order flow through from submission to completion to maximize margin and eliminate additional costs.• Provide pre- and post-sales service, including business analysis and bid support, to identify customer technical requirements relating to technical and commercial solutions.• Liaise with Sales and Marketing departments to perform onsite and Web demonstrations of new products and services to internal account executives (A/Es)• Stay up to date with mobile telecom industry trends, products and services • Good working knowledge of partner databases such as Century Link Product Pricer, XO Pricing Tool, Fiber Locator and Level 3 My Quote portal• Providing updates and tracking monthly targets and sales numbers for agents, partners and inside sales Show less

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  Hidalgo Communications

  Jul 2013 - Oct 2013

  Sales Operations Manager

  Responsible for organizing and providing sales team with pricing and sales tools. Participated in developing and delivering the company’s Sales and Marketing strategy to outside agents and partners. In charge of ensuring that existing and new agent and partner relationships are strengthened to continue to grow, and that revenue and profit targets are achieved. • Maximizing performance through delivering an exceptional customer experience, people management and cost control.• Identifying and developing sustainable relationships with key accounts at both strategic and tactical level.• Driving and managing the entire sales process – targeting to top prospects, identifying client solutions, providing pricing, negotiating and closing.• Developing and maintaining efficient & effective reporting systems for tracking prospects from initial enquiry through to close. Show less

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  T-Systems

  Oct 2013 - Jul 2020

  Network Provisioning Manager

  Responsible for ensuring consistency of service delivery and identifying opportunities for developing both the quality and profitability of the service. In charge of providing the Project Management for delivery of bespoke solutions that require deliverables from teams across the organization and with 3rd party suppliers.• Managing project tasks in the delivery of client requirements from inception to completion• Coordinating and managing all project activity, and ensuring project deliverables are achieved to plan• Receiving vendor quotes raising purchase requests working closely with procurement for PO approvals• Managing end users providing project milestones • Managing vendors, providers and partners coordinating site visits and activation windows turning up MPLS networks• Formulating and circulating agendas and action lists.• Preparing project plans, procedures and method statements Show less

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  Deutsche Telekom

  Jul 2020 - now

  Network Provisioning Manager - Global Access Delivery Americas

  Responsible for ensuring consistency of service delivery and identifying opportunities for developing both the quality and profitability of the service. In charge of providing the Project Management for delivery of bespoke solutions that require deliverables from teams across the organization and with 3rd party suppliers.• Managing project tasks in the delivery of client requirements from inception to completion• Coordinating and managing all project activity, and ensuring project deliverables are achieved to plan• Receiving vendor quotes raising purchase requests working closely with procurement for PO approvals• Managing end users providing project milestones • Managing vendors, providers and partners coordinating site visits and activation windows turning up MPLS networks• Formulating and circulating agendas and action lists.• Preparing project plans, procedures and method statements Show less