Natalia Szpiegla

Experience

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  CBB

  Sept 2013 - Oct 2013

  Customer Service

  - telephone customer service- advice on banking products- handling of outgoing and incoming calls- solving customer problems with bank accounts

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  Rossmann SPD

  Oct 2016 - Jan 2018

  Customer Specialist

  - direct customer service- consultancy- preparing customer orders- preparation of the invoices- delivery service management

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  Hilton Foods Poland

  Jul 2019 - Sept 2019

  NPD Assistant

  - Participation in the development of concept trials and recipes for new products- Cooperation with a technologist in carrying out production tests- Enforcement of research results on raw materials and food additives- Food additive management, supplier specification analysis- Preparation and implementation of sensory panels, preparation and updating of reports- Participation in marketing presentations for entities cooperating with HFP- FCMG market analysis and store checking Show less

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  University of Naples Federico II

  Oct 2019 - Mar 2020

  Laboratory assistant

  Internship in the laboratory of the Faculty of Agricultural Sciences, including detection of chemical contaminants in food using analytical techniques based on extraction, purification and instrumental analysis GC-MS, HPLC, preparation of samples, familiarization with the standards of work in an analytical laboratory.

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  Refresco

  Aug 2020 - Oct 2020

  QC Analyst

  - Taking samples of the product for testing- Control of the finished product in terms of compliance- Carrying out sensory panels- Preparation of reports on conducted analyzes- Responsibility for documentation for retail chains

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  SGS

  Feb 2021 - now

  Technical Coordinator for IFS Certification

  • Monitoring of the affiliates performance in compliance to the internal procedures, process assistance, trainings if necessary to ensure the accuracy of scheme owner database to meet KPI criteria• Managing of the IFS database to ensure that uploaded audits meet the deadlines of scheme owner database to meet KPI criteria, administration of customer profiles in the IFS database, COID creation• Certificates issuance for the IFS Food, IFS Broker, IFS Logistics and IFS Cash&Carry/Wholesale standards• Collaboration with IFS Global Product Manager on daily basis• Announced and unannounced assessments registration handling in the IFS database• Verification of the audit documentation for the purpose of the proposal worksheets preparation, audit time calculation• Participation in the accreditation/scheme office audits• Working in the CertNet, CertIQ and Applaud databases on a daily basis• Preparation of invoices for the affiliates Show less