Luis Pablo Aiello

Experience

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  Librerías del Litoral S.A.

  Jan 1997 - Jan 1999

  IT Technician
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  Infocorp

  Jan 1999 - Oct 2001

  Microsoft Certified Systems Engineer
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  Galderma Uruguay S.A.

  Oct 2001 - Mar 2002

  Systems Engineer
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  PcsNet Group

  Jan 2002 - Jan 2004

  Junior Software Developer
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  Risc Informàtica

  Jan 2004 - Jan 2007

  Service Desk Team Leader
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  Freelance

  Jan 2008 - Sept 2009

  Systems Engineer
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  Micrologic Systems

  Jan 2008 - Nov 2008

  Systems Support Engineer
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  Osiatis Barcelona S.A.S.

  Sept 2009 - Mar 2011

  3rd Line Support Engineer (Microsoft Windows and Exchange Server)
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  JATO Dynamics

  Sept 2013 - Oct 2014

  Senior Messaging and Active Directory Engineer
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  I.T. Alliance Group

  Jan 2015 - Jan 2015

  Infrastructure Support Engineer

  Microsoft SPO Live Site Operations Engineer at Microsoft Ireland, European Product Development Centre 2.Manage and support the corporate technology infrastructure, along with various network and applications-based systems and structures. Manage availability, latency, scalability and efficiency of Microsoft services by engineering reliability into software and systems.Maintain system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating application problems to vendor;Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.Respond to and resolve emergent service problems; write software and build automation to prevent problem recurrence.Analysing system logs and identifying potential issues with systems. Review and influence ongoing design, architecture, standards and methods for operating services and systems.Performing routine audits of systems and software; Applying operating system updates, patches, and configuration changes and responsibility for documenting the configuration/changes.Configure / add new services as necessary, open/Create/Work on an RFC (Request for Change Ticket).Troubleshooting and fix tasks, which include:- Watching the bug queues- Monitor all of this processes- Open Escalation Tickets- Escort service- Troubleshoot any script issues - Use and improve TSG to standardized bugs resolution.Handoff/Resume tasks, which include:- Handoff work to U.S. Redmond team- Resume work handed off from China Beijing Team Voir moins

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  IBM

  Jan 2015 - Jan 2017

  GTS Systems Services, Technical Project Leader @ Bank of Ireland

  Project: Instant Messaging upgrade from MS OCS 2007R2 to MS Lync 2013Business Needs and Environment:Implement a new Lync 2013 Environment with the same functionality as existing OCS 2007 Environment that includes: • Instant Messaging and Presence (Internal only)• Web Conferencing (Internal only)• AV conferencing (Executive users only)The implementation of Lync specific archival functionality is included in the scope of this project as an exception.Major Deliverables:• Built & Readiness of OCS & Lync Test Environment• Readiness of OCS Prod Environment (i.e. Security & OCS Patch Installation)• Built & Readiness of Lync (FE) Prod Environment• Implementation of Lync specific archival functionality as described in the technical brief• Co-Existence of OCS (Edge & FE) with Lync (FE) in Prod Environment• Packaging of Lync 2010 client via SCCM for Windows 7 and Windows XP• Migration of all valid users from OCS to Lync in Prod Environment- Phase I: Pilot Migration for Testing; User list to be confirmed by Client- Phase II: Migration of all valid users who qualify the pre-requisites; User list to be confirmed by Client- Phase III: Migration of remaining users in batches; User list to be confirmed by Client• Built & Readiness of Lync (Edge) Prod Environment• Cutover from OCS (Edge) to Lync (Edge) in Prod Environment• Removal & Decommission of OCS Setup both in Test & Prod EnvironmentMajor Responsibilities:• Project Planning • Project Reporting• Attendance at workshops / meetings as required• Scheduling IBM technical resources as required• Risk / Issue management• Communication with the Bank as required• Project Close Voir moins

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  MHL Hotel Collection

  Sept 2017 - Sept 2018

  IT Group Systems Administrator

  Maintain ownership of the infrastructure design, and all supporting design documents.Provide Level 2 Troubleshooting on infrastructure issues reported from business users.Collaborates with service providers and external vendors on root cause analysis for problems related to technology and provide detailed diagnostic information when required.Communicate clearly to users the cause and resolution of IT issues in a timely and polite manner.Highlight and report all major IT issues and risks to IT Manager in a timely manner.Research, test and implement new systems to improve efficiencies and satisfy user requests.Assist with testing system releases, patches and disaster recovery.Ensure that all scheduled backup systems, file server, Salesforce, Opera, Micros Fidelio, Sophos antivirus and Malwarebytes software, etc., are all operating to specification.Provide technical input into vendors proposal, change requests, and incident management.Execute standard administration tasks such as reviewing system logs, monitor jobs and responding to system alerts.Support the business in the governance and management of vendors covering desktop, mobile, networking, and datacentre services with technical input.Administer the creation, modification, and deletion of users accounts, emails accounts (O365), and security rights within active directory.Perform on-call duties as needed to support technology services to business. Voir moins

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  Sogeti

  Jan 2019 - Jan 2020

  Windows Group Policy Object Specialist @ European Parliament

  Sogeti S.A.S. provides technology and software testing services in France and internationally. The company offers solutions in the areas of cybersecurity, high technology and engineering, social, mobile/digital, business intelligence and analytic, cloud, Internet of Things, infrastructure transformation, remote infrastructure management, and application management aspects. It serves finance, public sector, manufacturing, automotive, life science, telecommunication, media and entertainment, energy, utility, chemical, consumer products, retail, distribution, travel, and transportation organizations. Sogeti S.A.S. has strategic alliances with IBM, Microsoft, Oracle, and HP. Sogeti S.A.S. was formerly known as Sogeti-Transiciel SA and changed its name to Sogeti S.A.S. in 2006. The company was founded in 1990 and is based in Paris, France. It also has locations in Belgium, Denmark, Finland, France, Germany, India, Ireland, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom, and the United States. As of March 18, 2004, Sogeti S.A.S. operates as a subsidiary of Cap Gemini S.A.Currently working at European Parliament DG ITEC:Managing GPO/GPP all the client environment (settings, shortcuts, UE-V, logon and startup scripts, ...).Producing 3rd level support for Windows 7 and 10 configurations (problems analysis) around all technical subjects (customization of configuration, modification of rights, enhancement of appearance, ...).Supporting Office 2016 suite for standard configuration. Centralization of settings, update, ...Managing tiles for standard and specific configurations using xml files. Voir moins

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  Axians

  Mar 2020 - now

  Microsoft Exchange Senior Administrator @ European Investment Bank (EIB)

  Responsible for managing and maintaining the functionality, performance, and security of the organization's Exchange server infrastructure. Ensure the smooth and efficient operation of the Exchange infrastructure and provide support to end-users.