Cheryl Wille

Experience

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  SunGard Computer Services

  Dec 1985 - Jan 1999

  Network Systems Programmer

  Performed technical systems administrative and trouble-shooting for mainframe network. Significant Accomplishments• Ran the network aspects of data center migrations.• 100% Club special award.• Developed OPSMVS automation routines.

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  Sungard Availability Services

  Jan 1999 - Jan 2005

  Standard Analyst, Director Client Services, Help Desk Manager

  Promoted standards, best practices, and set direction for client service teams supporting the new Internet hosting and colocation business. Significant Accomplishments• Created and implemented the Client Care and Service Desk programs to provide a central point of contact, consistent communications, oversight and advocacy for the hosting and colocation customers. • Played a substantial role in the development and continual improvements of SunGard’s Services Guide which provides service definitions, SLA documentation, and operational guidelines. Show less

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  SunGard Financial Systems

  Jan 2005 - Jan 2016

  VP Service Management

  The Service Management team provides direction, oversight, and tools for ITIL operational & business processes within the SunGard Computer Services (SCS) data centers. SCS provides IT data center services to SunGard's global financial businesses and direct IT Outsourcing services to customers.Significant Accomplishments• Directed external and internal teams in the creation, implementation, continual improvement, and enforcement of ITIL based Change, Service Request, Incident, Problem and Configuration Management processes. The initial implementation of this transformation included program management of people, process, and tools over the course of two years, followed by continual improvements. • Transformed service oriented (Customer Care and Service Desk) people, process, and tool improvements to ensure consistent communications between data center and users.• Implemented an operational dashboard providing KPIs and transparency to the data center users of their availability, tickets, alerts, server health, customer bills, CMDB, and forward schedule of change.• Managed the implementation of a financial dashboard providing low-level and high-level IT cost transparency. Collaborated with financial organizations on ROIs, what-if analysis, and identification of cost efficiency.• Implemented an automated vendor software reporting process.• Created a customer contract and billing system for services provided by the data center. Show less

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  Vanguard

  Dec 2016 - Jul 2018

  IT Finance Technology Business Manager

  The Vanguard IT Finance Technology Business Management (TBM) team provides a framework for visibility of IT costs, consumption, and performance. This framework gives technology leaders the data needed to collaborate on business-aligned decisions to optimize run-the-business spending and accelerate business change. Significant Accomplishments• Bill of IT. Established Bill of IT price*consumption defensible and actionable data for IT services. • Cost Optimization. Identified significant cost avoidance opportunities.• Foundation. Upgraded to R12 Cost Transparency and Bill of IT platform. Show less

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  JPMorgan Chase & Co.

  Jul 2018 - Apr 2024

  VP Technology Business Management
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  None

  Apr 2024 - now

  Retired