Troy Dash

Experience

• 

  Per Scholas

  Feb 2011 - Jun 2011

  Student/Volunteer

  CompTIA A+, Network+ Training, CSSA Training.

• 

  Columbia University

  Dec 2011 - May 2013

  Service Desk Analyst

  > Provided direction to temporary staff and students> Provided phone support for software and services to a body of 61,000 users > Utilized Remedy and Service Now to document over 4000 incidents> Utilized a Unix based backend for account administrationAchievements:>> Recognized in HR newsletter for outstanding customer satisfaction

• 

  UTest

  Aug 2013 - Oct 2013

  Software Quality Assurance Tester

  > Participated in sanity testing a website for the National Basketball Association

• 

  Scivantage

  Feb 2014 - Oct 2014

  Software QA Tester

  > Performed manual application front end testing on a AGILE team for TIAA CREF > Maintained documentation for defect tracking , new and existing features using (JIRA, HPQC) > Collaborated with team to develop a Selenium based cross browser regression test solution> Created presentations for the team and management> Partnered across teams to successfully drive and grow the requirements and testing areas > Lead the testing effort for a major brokerage client Show less

• 

  TEKsystems

  Feb 2014 - Oct 2014

  Service Desk Analyst

  Scholastic Inc.> Providing email migration phone support from Microsoft Exchange to Microsoft Office 365 for 6000+ migrating users in an ITIL / Service Now / Windows / Mac environment> Utilize SCCM for network pushes of O/S and S/W updates and upgrades> Editing XML files to prevent server misdirection> High Frequency of Positive Customer Satisfaction Emails

• 

  Synechron

  Dec 2014 - Sept 2015

  Junior Associate - Wells Fargo Inc

  As a Software QA Tester for the Wells Fargo GFX Simplification project, I played a key role in ensuring the quality and effectiveness of the FX applications like Buffet, Wells Exchange, and FXol. My contributions included:• Conducting thorough QA testing of complex FX applications, utilizing both manual and automated testing methods to verify the functionality and performance of each system.• Developing and expanding comprehensive test case scenarios, applying analytical skills and attention to detail to identify potential issues and ensure complete test coverage.• Employing industry-standard software tools such as HPQC, Confluence and JIRA to document test results, communicate with project stakeholders, and provide timely feedback to development teams.• Recognized for my exceptional performance and dedication to quality with the SPOT performance award.Through my contributions to the GFX Simplification project, I demonstrated my expertise as a skilled and results-driven Software QA Tester. Show less

• 

  Insight Global

  Dec 2015 - Jan 2016

  Software QA Tester

  Bank of America, Assisted Digital Sales (Mobile / Manual QA Testing / AGILE)> Designed, Maintained and executed test cases for pc and mobile devices> Exposure to ADA testing

• 

  Red Hat

  Mar 2016 - Sept 2017

  Technical Support Engineer

  > Provided support for customers using Red Hat Enterprise Virtualization (RHEV / RHV) 3.x and 4.x which was not limited to upgrades, migrations and SR-IOV> Constructed tests and environments for newest RHEV/RHV releases and betas.> Utilized Salesforce, Bugzilla for incident management and bug reporting> Created customer facing Knowledge Base Solutions> Maintained high customer satisfaction scores throughout my tenure

• 

  Kforce Inc

  Jan 2018 - Feb 2019

  System Support Analyst IV - Wells Fargo Inc

  Wells Fargo Securities, Trading Floor, (Production Application Support): > Prod support for ABF trading floor apps including release validation> Utilize Bash and PowerShell scripting to automate repetitive manual processes> Utilize and configure server/Job technologies like ITRS and Autosys

• 

  Zen & Art

  May 2019 - Oct 2019

  Business Analyst - Wells Fargo Inc

  As a Business Analyst at Wells Fargo's Treasury Regulatory Transformation initiative, I played a critical role in supporting the project's success. My contributions included:• Developing clear and impactful infographics that were utilized in presentations during all meetings, enabling effective communication of complex data and concepts.• Documenting the flow of capital from onboarding through treasury, providing insight into the end-to-end process and identifying opportunities for improvement.• Creating High Level and Detailed process maps in Visio and PowerPoint, which served as key resources for understanding complex systems and processes.• Conducting a comprehensive analysis of the initiative, uncovering 1200 Systems of Record and 100k+ manual submission files, and identifying embedded IT, system, and process overlaps. This analysis enabled the team to optimize and streamline processes, leading to greater efficiency and improved regulatory compliance.• Designing a Basel technology roadmap for C-Level Executives, which provided a clear vision of the technology architecture required for regulatory compliance.• Gaining valuable experience with Strategy Maps, Balance Score Cards, and Resource Management, which allowed for a more comprehensive understanding of project management best practices.My contributions as a Business Analyst were critical to the success of the Treasury Regulatory Transformation initiative at Wells Fargo. My skills in data analysis, process mapping, and communication contributed to improved outcomes and greater efficiency, benefiting the organization as a whole. Show less

• 

  Ettain group

  Feb 2020 - Aug 2020

  Systems Support Analyst III - Wells Fargo Inc

  Contractor supporting Wells Fargo within Consumer & Small Business Banking Technology.

• 

  Wells Fargo

  Aug 2020 - Jul 2024

  • Collaborated with teams to manage critical systems and applications.• Implemented solutions to optimize IT processes.• Correlated incidents and application performance, resolving technical issues.• Contributed to the adoption of new applications, tools and risk mitigating strategies.• Utilized Monitoring tools like Netcool, Splunk, Big Panda, Grafana & AppDynamics.• Employed Service Now for ticketing & change tasks.• Streamlined playbooks through automation.• Developed and maintained team technical documentation.• Actively participated in process improvement.• Trained and mentored junior team members. Show less

  • Systems Operations Engineer

    Jan 2022 - Jul 2024

  • Systems Operations Sr Analyst

    Aug 2020 - Jan 2022