Steven O'Rourke Dip Cii

Experience

• 

  Bennett's Scotland Ltd.

  Aug 1997 - Jun 2000

  Apprentice Vehicle Refinisher

  Apprenticeship learning to refinish vehicles to a factory standard.

• 

  Le Bistro Catering

  Jul 2001 - Feb 2003

  Commis Chef

  Duties included:Preparing food to a high standard. Cleaning food areas in compliance with food standards.Use of stock control and rotation.

• 

  Swinton Texxas Ltd.

  Mar 2003 - Sept 2005

  Vehicle Refinisher

  Fully qualified Vehicle Refinisher with an SVQ Level 3 in Vehicle refinishing.

• 

  RESPONSE

  Nov 2005 - Sept 2009

  Sales Advisor

  Working in sales and customer service for an outsourcer. The contract with Response was with Sky TV and duties included:The sale of all Sky products from their broadband, phone and TV packages.Attending meetings throughout the UK as a Sky customer champion. This was part of a project to use our collective knowledge to increase the customer satisfaction in Sky call centres throughout the UK.Listening to calls and coaching peers to increased levels against current KPI's.

• 

  Ageas Retail - Intermediary

  Oct 2009 - Mar 2017

  Duties include Real-Time Pricing development, implementation of pricing changes and system configuration changes, creating test plans for testers to follow.Skills:Use of Eclipse IDE to create business rules and code written in Java using the drools plug-in.Use of multiple broker systems including Open GI, CDL Strata, Insight and Premier.Proficient in HP quality centre to create test plans and raise defects.Proficient in Microsoft Office packages. Duties include:Cancellation of policies across multiple broker systems.Sorting out incoming and outgoing emails and answering any account queries. Working with complex spreadsheets.Working with finance department to help reconcile statements.Auditing and correcting work performed by Operations departments. Duties include:Dealing with customers over the phone at renewal stage of their car insurance policies.Ensuring 100% adherence to FSA regulations including Treating Customers Fairly.Pro-actively ensuring at renewal, a client's quote info is up to date.Working to company KPI targets.Cross selling and Up selling to existing customers. Duties include:Calling clients who have expressed an interest in having a car insurance quote at their next renewal. Quoting and ensuring accurate information is capture in the broker system.Advising client of the products available to them and what benefits they offer.Target driven with range of KPI's to hit on a monthly basis.

  • Configuration Consultant

    Jul 2014 - Mar 2017

  • Accounts Processor

    Dec 2012 - Jul 2014

  • Renewals Consultant

    Mar 2012 - Dec 2012

  • Outbound Sales Consultant

    Oct 2009 - Mar 2012
• 

  Sainsbury's Bank

  Apr 2017 - now

  - Lead development of pricing rules in the Real Time Pricing (RTP) engine, enhancing pricing accuracy.- Spearhead automation initiatives, reducing manual processing through RPA solutions.- Collaborate with stakeholders to identify development opportunities and drive continuous improvement.- Manage supplier relationships, ensuring compliance with quality criteria. - Developed real-time pricing rules and conducted unit testing to ensure functionality.- Managed change requests and supported the business through regular release cycles.

  • Automation and RTP manager

    May 2019 - now

  • Configuration Analyst

    Apr 2017 - Apr 2019