John Ng

Experience

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  Seriously Addictive Mathematics

  Jan 2016 - Jan 2017

  Mathematics Teacher

  Role and Responsibilities 1) Did Part Time as a Mathematics Teacher2) Familiarize with Teaching systems from Singapore

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  Navigo Asia Pte. Ltd.

  May 2017 - Jul 2017

  Development Intern

  Notable Achievements1) Officially a Licensed NLP Practitioner 2) Assisted in Numerous Corporate Licensed NLP Practitioner Workshops3) Facilitated many corporate and In-house workshops across Malaysia and Singapore

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  MicFront Public Speaking

  Jan 2018 - Mar 2019

  Learning and Development Trainer

  Notable Achievements1) One of the first founding members 2)Improved English, Public Speaking and other soft skills of over 200 Primary and Secondary Schools Students.3) Designed and implemented 3 experiential learning Public Speaking modules for students.4) Assisted in organizing Public Speaking Event in Shopping Mall for over 200 people.

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  WYNKIDS EDUCATION GROUP | CAREER

  Apr 2019 - Apr 2021

  Notable Achievements1) Promoted Head of Operations of the Kota Kemuning Branch2) Achieved 96% Customer Retention and 90% Satisfaction Survey Result in the span of two years.3) Awarded 2nd Best Coach in Kuala Lumpur and Petaling Jaya and 6th Overall in Peninsular Malaysia in 2020 over 30 coaches nationwide4) Attained all annual KPI and excelling in client referrals and retention during 2020.5) Spearheaded module creation and conducted of Two Holiday Programs on Self-Discipline and Time Management; generated revenue during Covid-19 Lockdown. Show less

  • Senior Life Skills Coach

    Jun 2020 - Apr 2021

  • Life Skills Coach

    Apr 2019 - Jun 2020
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  ShopBack

  Nov 2021 - Aug 2023

  Notable Achievements 1) Recognized with the ShopBack Best Supporting Member Award for 2022.2) Led the largest Customer Service project in 2022, resulting in improved tracking and accuracy for all stakeholders at ShopBack.3) Took charge of Learning and Development initiatives for 6 Regional Customer Service Markets in the APAC region.4) Created a Digital Learning ecosystem using Slack, JIRA, Zendesk and TalentLMS to accelerate learning for Regional Customer Service Teams.5) Headed the Regional Customer Service and Automation Team Onboarding Programs, fostering a positive work culture and assimilating employees to their real work conditions through learning programs.6) Developed end-to-end processes for CS Leads, CS Execution and CS Automation Executives, resulting in a high positive customer satisfaction rate of 92% across 10 markets.7) Incorporated Experiential Learning, Lead Feedback, and Online training into the E-Learning Space, resulting in clear and transferable information flow from different teams across 10 markets. Show less

  • Senior Learning and Development Specialist

    Jun 2023 - Aug 2023

  • Learning And Development Specialist

    Nov 2021 - May 2023
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  SEEK

  Aug 2023 - now

  Responsibilities1) To deliver best-practice education and training programs to build world-class Sales, Success & Service teams across all SEEK's Asia Pacific Markets. Current Responsibilities:1) Working alongside Regional Excellence teams to design meaningful learning experiences across SEA Sales and CX teams. 2) Deliver meaningful learning content about product launches, skills enhancement and employee Onboarding. 3) Create promotional content for internal stakeholders and external clients to accelerate uptake rate of product launches.4) Helped organized the Malaysia Annual Dinner FY 2023 and SEEK Annual Hackathon 2024

  • APAC Instructional Designer

    Nov 2024 - now

  • SEA Instructional Designer

    Aug 2023 - Nov 2024