Parminder Makkar

Experience

• 

  Aon Hewitt

  Feb 2011 - Apr 2014

  Setup Configuration Specialist

  • Test Case Designing for Functional Testing.• Performing functional testing, integration testing and regression testing of desktop application: “Total Benefits Administration” and, Web Application: “Your Benefits Resources”.• Defect management: defect logging, reporting, and resolution (close).• CFD’s (Customer Found Defects) Handling: Replication of defect reported in the client’s production environment and its impact analysis.• Writing select/insert/delete/update SQL queries in the test database based on the requirements of the test case.• Mentoring team members. Show less

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  Conduent

  May 2014 - Nov 2017

  Business Analyst

  • Supported the web application development for benefits enrolment for clients like GSK, CIGNA, P&G etc.• Supported implementation of ongoing change orders and annual enrolment change orders of multiple clients for benefit renewal each year.• Researched market needs & competitive landscape to recommend the features required for Most Viable Product (MVP).• Interfaced with both the Engineering and Product Teams for requirements and scope of work.• Work in conjunction with the Project Manager for Sprint planning and grooming.• Developed flow diagrams and Technical Specification Document with functional requirements.• Created test cases and test data; performed test execution and documented test results for functional validation.• Writing and scheduling SQL queries to monitor live environment functioning.• Defect management: defect logging, reporting, and resolution.• Re-validating and replicating defects reported in the production environment and its impact analysis. Show less

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  HCentive, Inc.

  Jan 2018 - Sept 2019

  Lead Business Analyst

  • Working with Agile product team to develop product (multi-million dollar state health exchange applications) and related features to serve needs of multi State clients. • Research market needs & competitive landscape to recommend the features required for Most Viable Product (MVP).• Analyze current business systems and understand existing business processes (current state), identify improvement areas, create documentation and work on the solutions for the business need with more cost-benefits (future state).• Performed impact analysis and fit/gap analysis for requirements to develop and implement solutions for the business need. • Requirement elicitation through client interviews, workshops/ JAD (Joint Application Design) sessions, etc. and documenting them as business requirements documents (BRDs).• Translate business requirements into user requirements and functional requirements to create functional specification documents (FSDs), technical diagrams and other key documentation. • Develop use cases and work with UI/UX design team for developing wireframes and UI designs.• Work with cross functional teams and act as a liaison between Business Stakeholders and Development teams and, coordinate communication. • Plan and Conduct UAT sessions with the target demographic and create functional test cases.• Train technical and business users for the solution developed.• Manage/build relationship with stakeholders, and document critical information from meetings.• Create detailed work plans, which identifies and sequences the activities needed to successfully complete external client onboarding.• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.• Managed the product backlog by translating the product requirements into a prioritized set of well-defined epics and user stories; defined acceptance criteria for stories Show less

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  Tekizma Inc.

  Feb 2020 - Jun 2021

  Lead Buisness Analyst

  • Elicit and document business requirements using various techniques including interviews, document analysis, requirement workshops, surveys, business processes, and prototyping.• Manage and interface with cross-functional platform programs by working with the agile team including development leads, systems engineers, business teams as well as external partners.• Define technical product requirements, user personas and use scenarios.• Maintain backlog of product features, translating features into user stories for each sprint cycle.• Perform product prototyping and maintain product/portfolio roadmap.• Prime point of contact for internal and external stakeholders during small to medium sized implementations and client onboarding.• Design flowcharts and wireframes to capture specific user requirements.• Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases.• Work in conjunction with the Project Manager for Sprint planning and grooming.• Perform risk management and change management on projects. Show less

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  KORE Software

  Jun 2021 - now

  • Conducting discovery sessions and workshops with business users for understanding their business problems.• Performing a feasibility analysis and business viability analysis.• Lead and manage a technical agile team to deliver on a diverse portfolio of internal strategic and external client-facing bespoke development projects.• Understand the client’s long-term strategic goals for potential business opportunities and providing cost estimates.• Planning and managing the program scope, budget, resources, schedule and tracking metrics to assess the program’s performance, strengths, and opportunities for improvement.• Implementing processes for managing the project including its governance, communication, coordination, execution, delivery, and change control.• Lead the requirements documentation and solution designing.• Conduct review and feedback session on the product designs with the clients. • Efficiently strategized, defined, and made accessible a clear product vision to ensure cross-alignment.• Maintain a cohesive high-level product roadmap that functions as a strategic guide for all internal and external stakeholders.• Ensure stakeholder buy-in on major product decisions, milestones, and strategies to minimize impact to the scrum team.• Clearly define and align the product backlog with the strategies identified in the product roadmap.• Evaluate evolving priorities and address its impacts to ensure strategic and business goals are met.• Continuously groom the backlog, add visuals, and identify dependencies to support the scrum team.• Assist the scrum team with organizing and planning sprint goals to ensure alignment with the product roadmap.• Support development by being accessible and providing feedback and clarifications to the scrum team as needed. Show less

  • Technical Project Manager

    Apr 2022 - now

  • Business Analyst

    Jun 2021 - Mar 2022