Matt Ford

Experience

• 

  Eurostar

  Oct 1997 - Jan 1999

  Technical Engineer - Industrial Work Placement

  Industrial Work Placement during sandwich degree course at Brunel University

• 

  Wormald

  Feb 1999 - May 2005

  Design and Delivery of User Training and Support for UK Service Management System, Business Databases and Office Applications.Project Management of Process Change Initiatives. Day-to-Day Tasking of a Team of Field Service Engineers.Responsible for Contract Cost vs. Revenue Performance.

  • Business Systems Support Engineer

    Feb 2002 - May 2005

  • Service Controller - Mechanical Systems

    Feb 1999 - Jan 2002
• 

  Tyco

  Jun 2005 - Mar 2017

  Business Manager of Tyco’s national key accounts service business, with £10M annual turnover, covering all Fire Protection & Security system types.Lead a team of regional service managers, field based engineers and office based support staff.Responsible for all service activities across 12,000 Customer sites, across UK & Ireland, including contracts for major FM companies, national retail chains and high technology sites & datacentres. Business Manager of a fire suppression service department, with full P&L responsibility, covering Mechanical Sprinkler and Gaseous Fire Suppression systems.Led a team of field based service engineers and office based staff.Responsible for all service activities across 1,500 Customer sites, across London & the South East, including Nuclear Power Stations, High-Rise Office Buildings and Major Manufacturing Plants. Creation, production and communication of all service business performance reporting for the UK business, including weekly key performance indicators for service delivery.Analysis and presentation of service performance trends and opportunities for productivity improvements for director-level senior leaders.Managed Six-Sigma process improvement projects, including service contract retention and replacement part logistics initiatives.

  • National Service Manager - Key Accounts

    Aug 2015 - Mar 2017

  • Service Manager - South East Region

    May 2008 - Jul 2015

  • National Service Business Analyst

    Jun 2005 - Apr 2008
• 

  Hall & Kay Fire Engineering

  Apr 2017 - Sept 2022

  Operations Manager - Service

  Operations Manager for H&K's UK & Ireland service business, with £18M annual turnover.Lead a team of regional service managers, field based engineers and office based support staff.Responsible for all service activities across UK & Ireland, including contracts for national retail chains, major engineering facilities and iconic commercial buildings.

• 

  Harmony Fire

  Sept 2022 - now

  Responsible for the delivery of Design, Installation, Commissioning and Servicing of Mechanical and Electrical Fire Protection Systems

  • Head of M&E

    Feb 2023 - now

  • Head of Service

    Sept 2022 - Feb 2023