George Nelson

George Nelson

Application Support Specialist

Followers of George Nelson86 followers
location of George NelsonAtlanta Metropolitan Area

Connect with George Nelson to Send Message

Connect

Connect with George Nelson to Send Message

Connect
  • Timeline

  • About me

    Sr. Specialist, Wireless Translations Engineer at AT&T Mobility

  • Education

    • Hampton University

      1999 - 2003
      Bachelor of Science (B.S.) Business Management, Management Information Systems
  • Experience

    • Cbeyond

      Mar 2009 - Feb 2010
      Application Support Specialist

      • Delivered frontline support for Operational Support Systems (OSS), managing tools such as Siebel, RevChain, and Granite.• Diagnosed and resolved end-user issues through advanced troubleshooting techniques and scripting.• Maintained SLA compliance with timely updates and resolution for all support requests.• Streamlined support processes by identifying recurring issues and developing proactive solutions.

    • AT&T Mobility

      Feb 2010 - now
      Sr. Specialist, Wireless Translations Engineer

      • Perform remote data translations across multiple technologies (5G, LTE, UMTS) to ensure seamless wireless infrastructure operations.• Serve as a subject matter expert for gNode B, eNode B, Node B, RNC, MSC, MSN, SIAD, and Small Cell remote data translations.• Responsible for a variety of activities, both specialized and large scale, related to the RAN (radio access network).• Design, test, and verify translation scripts while supporting live network provisioning.• Develop comprehensive methods and procedures, improving operational efficiency and documentation standards.• Conduct training sessions for engineers, simplifying complex concepts into actionable insights.• Troubleshoot network problems using systematic analysis and advanced diagnostics. Show less

  • Licenses & Certifications

    • Learning Cloud Computing: Cloud Security

      LinkedIn
      Nov 2019
      View certificate certificate
    • Network+

      CompTIA
      Sept 2008
    • A+

      CompTIA
      May 2008
    • CompTIA Network+ (N10-007) Cert Prep: 9 Managing the Network

      LinkedIn
      May 2021
      View certificate certificate