George Nelson

Experience

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  Cbeyond

  Mar 2009 - Feb 2010

  Application Support Specialist

  • Delivered frontline support for Operational Support Systems (OSS), managing tools such as Siebel, RevChain, and Granite.• Diagnosed and resolved end-user issues through advanced troubleshooting techniques and scripting.• Maintained SLA compliance with timely updates and resolution for all support requests.• Streamlined support processes by identifying recurring issues and developing proactive solutions.

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  AT&T Mobility

  Feb 2010 - now

  Sr. Specialist, Wireless Translations Engineer

  • Perform remote data translations across multiple technologies (5G, LTE, UMTS) to ensure seamless wireless infrastructure operations.• Serve as a subject matter expert for gNode B, eNode B, Node B, RNC, MSC, MSN, SIAD, and Small Cell remote data translations.• Responsible for a variety of activities, both specialized and large scale, related to the RAN (radio access network).• Design, test, and verify translation scripts while supporting live network provisioning.• Develop comprehensive methods and procedures, improving operational efficiency and documentation standards.• Conduct training sessions for engineers, simplifying complex concepts into actionable insights.• Troubleshoot network problems using systematic analysis and advanced diagnostics. Show less