Joanne Staples

Experience

• 

  Edge Nighclub

  Feb 2013 - Jan 2017

  Assistant Manager

  • Working over a number of units including bars, restaurants and nightclubs dependent on the need for an experienced member of staff to help efficiently meet the needs of the business. • Breaking down targets every day and making sure the team are aware of any successes.• Making sure the company had a great internal talent pool through training the staff in varied roles to get the full potential out of each member in the role best suited to them within the company.• Strong at Visual merchandising by keeping all displays up to date and aimed at the varied range of customers whilst reaching company standards at all times.• Being relied upon to support other units, bringing my experience to their business to meet and exceed targets for a very varied clientele.• Achieving promotions and spending time with the director and owner, learning more about the business objectives.• Regularly managing the unit and making my own decisions while the manager was unavailable, maintaining strong results and keeping the success of the unit going through service and high staff morale.• Managing a number of different teams whilst catering to different demands and job roles.• Completed the weekly paperwork which consisted of P&L, the collation of nightly take figures, cashing up, petty cash, stock take, banking and cash reconciliation. • Responsible for organising & communicating the staff rotas and weekly roles.• Entrusted with opening and securely closing the unit at the end of trade.• Operating a clean, tidy, organised and welcoming unit. Show less

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  Middlesex University

  Oct 2014 - Jan 2016

  Broadcasting Today

  • Working on Broadcasting Today in roles such as jib head, camera op and vision control in a studio environment rigging and de-rigging a set. • Working under pressure to maintain the high standards of the production company.• Thinking under pressure while live broadcasting.

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  B&Q

  Sept 2016 - Nov 2016

  Project Coordinator

  • Listening, advising and solving customer queries by phone, email and post.• Processing and ordering stock, advising on suitable or alternative stock when items are discontinued.• Liaising with delivery teams to book deliveries, uplifts and waste disposal.• Using company specific systems such as SAP, Pivotal, Customer Ordering and Stock checker.• Building a rapport with project managers, customers and installers.• Booking work into installer diaries in a time effective way, sending installers job details and customer information.• Processing invoices.• Liaising with all other branches of the company to achieve the most time efficient and high quality results.• Prioritising and managing my work load efficiently.• Ensuring the best customer service by making the customer feel herd and never feel forgotten about.• Working in a fast paced environment, multitasking and keeping morale high. Show less

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  Electrolux

  Jan 2017 - Oct 2017

  • Idea generation, asset creation, internal briefing and reporting on national promotions and activation of brand marketing plans.• Approach suppliers and agencies to build mutually beneficial relationships.• Help explore and research promotion opportunities and potential return on investment and risk involved.• Brief creative agencies, suppliers and agencies on brand projects.• Deliver and track UK brand budget, raise PO’s and calculate quotes.• Maintaining strong relations with the PR agency and assisting with brand building PR campaigns.• Renewing and tracking Which? Licences.• Coordinating the creation and production of branded assets for the UK market.• Supporting the delivery of event marketing (Grand Designs and Taste Festivals)• Ad Hoc tasks. Show less • Using a keen eye for detail and continuity whilst completing products set up forms for new product launches.• Downloading high quality images and video in specific formats for retailers.• Auditing retailer websites and providing additional information, imagery and videos for best in class visibility.• Creating and updating content matrixes.• Communication with internal departments and retailers to manage expectations and deliver content and set up content in time for launch.• Navigating, organising and updating content on shared drives.• Creating and writing product training material to be distributed to retailers for training purposes.• Writing content and checking written content for errors that will be used on retailer websites.• Participating in trade shows. Show less

  • Consumer Marketing Assistant

    Jun 2017 - Oct 2017

  • Content Coordinator

    Jan 2017 - Jun 2017
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  Music Concierge

  Oct 2017 - Aug 2018

  Bookings Coordinator
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  FirstPort (UK)

  Sept 2018 - Jan 2022

  Responding to customer queries regarding building safety, ensuring a great customer experience is achieved through effective resolutions. Signposting queries to the correct department, resolving customer queries promptly to prevent managerial escalation. Ensuring government guidance is complied with through the implementation of desktop assessments of buildings. Improving processes for managing customer queries, transitioning the team to use smart documents to be filled or returned for economic purposes. Empathetic to customer needs, especially during instances of advice regarding external wall survey results; this can be highly emotive when customers realise they are unable to sell their home. Show less • Managed a portfolio of 24 sites (Including line managing 24 Development Managers and 2 Relief Managers) Working with my team to open up their potential, coaching and assisting them to their goals.• Overseeing the annual budgets and working with onsite teams to minimise any year end deficits. • Carrying out monthly onsite visits to ensure procedure is followed and that health and safety is upheld to company standards on all sites.• Tackled both building and customer service issues on site, including instructing contractors, surveyors and starting Major works projects.• Dealing with complaints face to face with customers and through email, working with internal teams to resolve issues quickly.• Used past and present accounts to forecast upcoming budget, issue end of year accounts and deliver informative budget meetings to residents.• Used internal processes to advertise for vacancy’s and interview for the role of Development Manager.• Managing contractors to ensure they are fulfilling contractual their obligations and upholding a great standard of work.• Chaired investigations, ensuring company policy has always been followed.• Carrying out one to one PRD’s to identify improvement, potential, give feedback and receive feedback.• Working to company KPI’s ensuring timely returns of admin, complaints and financial paperwork to ensure customers receive the best service possible. Show less

  • Building Safety Advisor

    Jan 2021 - Jan 2022

  • Area Manager

    May 2019 - Jan 2021

  • Graduate Property Manager

    Sept 2018 - May 2019
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  Peabody

  Jan 2022 - Jan 2023

  Homeownership Property Manager

  Point of escalation for a portfolio of 250 propertiesAdvised colleagues and residents of obligations in management agreements Managed contractual arrangements with external managing agents, freeholders, and asset managers on Section 106 developmentsMonitored stakeholders KPI’s to ensure compliance with expenditure, ensuring service delivery for residentsDealt with complex leasehold queries ensuring the company were meeting all obligations for shared owners and leaseholders.Held onsite meetings with managing agents and residents acting as the main contact for the head leaseholder or freeholder Show less

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  Innovus

  Jan 2023 - Dec 2024

  Building Remediation Manager
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  Clarion Housing Group

  Dec 2024 - now

  Building Safety Manager