Ele'Jah Carter

Experience

• 

  New Life Camp

  May 2010 - Apr 2013

  Coach/Camp Counselor

  • Coached children ages 7-14 in basketball skills and game play.• Mentored young women during week-long, overnight camp stays.• Ensured safety and well being of all children.

• 

  From All Catwalks of Life Fashion Show

  Dec 2013 - Dec 2013

  Model, Promotions

  • Coordinated student-run fashion show as part of the organizational team. • Assisted with program music selection and advertised show to targeted audiences.• Performed audience analysis for pre-show design.• Solicited and modeled selected items from area boutique.

• 

  The Bridge, Meredith College

  Apr 2014 - Apr 2014

  Fashion Show Audio/Video Assistant

  • Learned audio board and sound equipment functions.• Operated sound equipment and played selected music during the senior show.

• 

  Rick Owens Showroom

  Jun 2014 - Jun 2014

  Showroom Intern

  • Assisted showroom account executives in sales appointments and helped wholesale clients with selections.• Handled pulls/picking up samples from showrooms, taking inventory, checking samples in and packing items.• Tracked and organized showroom sales samples.• Dressed the model during appointments and prepped models for shows and fittings.• Participated in the set-up and break down of showroom.

• 

  Nordstrom

  Jun 2015 - Jul 2015

  Sales Associate

  • Assisted customers in clothing selection, personal shopping and styling• Worked to provide the best customer service and shopping experiences

• 

  Brilliant You Denim

  Jun 2016 - Sept 2016

  Product Specialist

  • Constructed sample jeans and revised production patterns.• Created promotional materials such as posters and ads.• Performed product development research for materials and systems

• 

  Raleigh Parks, Recreation and Cultural Resources

  Jul 2016 - Oct 2016

  Marketing Ambassador

  • Attend local fairs and events to promote Raleigh Parks and interact with the community

• 

  Wake Forest Renaissance Centre

  Mar 2017 - now

  • Negotiate process and terms for use of facilities with clients, including the approval and execution of facility rental agreements, processing of deposits and payments, billing, and securing liability insurance verifications as necessary. • Manage the rental budget by tracking revenue/expenditures to ensure profitability of operations.• Supervise and assist in the setup and takedown of tables, chairs, and audio-visual equipment for scheduled events in the Grand Hall. • Coordinate with the Renaissance Centre technical team, event staff, caterers, and event planners as needed. • Oversee, schedule, and supervise the daily work of part-time event staff or temporary employees including the coordination of staff schedules, verification and processing of timesheets, and the hiring, training, and evaluation of employees.• Ensure the provision of technical support for scheduled events in regard to lighting, sound, multimedia, and general office management.• Consult with the Town's Communications team and Centre Manager to create and execute a comprehensive and integrated marketing plan for Renaissance Centre rental spaces, main stage programming and other arts related initiatives. • Assist with Centre social media and promotional events.• Collaborate with the Centre Manager in the development of policies and procedures relating to the usage of the Renaissance Centre and other rental spaces. • Participate in Toast of Wake Forest Toastmasters Chapter, serving as secretary from 2020-2021.• Assist in the planning, and execution of the 2022 Wake Forest Home and Garden Show.• Book musical performance for the 2022-2023 season including talent, catering, staffing, and AV. Show less

  • Event Manager

    Nov 2020 - now

  • Box Office Specialist

    Dec 2019 - Nov 2020

  • Event Staff

    Mar 2017 - Dec 2019
• 

  Peter Millar

  Nov 2017 - Feb 2018

  Customer Care Representative

  • Fielded customer inquiries via phone, email and voicemail for customer orders, order changes and issues. • Conferred with customers by telephone and email to provide information about products and services.• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Contacted customers to respond to inquiries or to notify them of issue results and any planned adjustments.• Resolved customers' product or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting invoices.• Processed several hundred returns and exchanges receiving manager’s recognition for excellent efforts. • Monitored methods/processes for orders and flow to ensure orders continued to process correctly and efficiently.• Ensured process documentation to maintain up-to-date records of changes to order management processes.• Identified special needs with orders as they arrived and routed as appropriate.• Determined most appropriate method for identifying fraudulent orders as well as process for eliminating.• Assisted with Credit Memo generation and credit/exchange processing. Show less

• 

  Maverick Solutions

  Aug 2018 - Dec 2019

  Quality Assurance Specialist

  • Collaborate with a team of writers, editors and technologists to ensure accuracy and consistency in curriculum products. • Review course documents for grammar and punctuation, correct formatting and style.• Test educational simulations for accuracy and functionality.• Meet deadlines for project plan and timelines.• Communicate errors and discrepancies to assigned Curriculum Product Managers.• Foster working relationships with colleagues and managers to ensure work product stays on schedule and meets all company standards. Show less