Pedro Manuel Castro

Experience

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  Fadetel S.A.

  Nov 2020 - Aug 2021

  Presales Engineer

  Design the proper solutions guaranteeing the expected results by also supporting the sales team in order to develop business opportunities. This includes Acquiring the different skills and knowledge from up-to-date technologies (Wireless communications, Network Security, Fiber Optics and many other different technologies) needed for the technical offers required by the company's customers where costs, scope and associated times of bids and proposals must be clear and detailed in order to successfully execute them. Show less

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  Fortinet

  Sept 2021 - Oct 2022

  Technical Support Engineer, Latam

  Provide professional service and post-sales assistance on the full range of Fortinet products to customers and partners in Latin America. This includes performing basic troubleshooting and analysis of packet trace information, collecting effective network status information and recommending best configurations in order to properly help customers and partners deploy Fortinet solutions with the expected business results.

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  Lumu Technologies

  Oct 2022 - Sept 2024

  Customer Relationship Manager, Spanish Latam & Brazil

  Build and maintain profitable relationships with Lumu customers and partners by presenting them the value of the product, providing them accurate training and helping them to get the best experience on the product utilization in order to increase sales. This includes resolving their commercial and technical needs and keeping them updated on the latest products so they can be able to operate cybersecurity proficiently and effectively.

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  Netskope

  Sept 2024 - Feb 2025

  Customer Success Manager, NOLA & SOLA

  Work with customers to develop a value realization plan that outlines how platform adoption will address their cybersecurity requirements, and drive positive business outcomes.Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations & review product roadmap.Identify root causes of any customer dissatisfaction or blockers to adoption, and work with the extendedNetskope account team to formulate and implement corrective action plans. Show less

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  Lumu Technologies

  Mar 2025 - now

  Business Development Manager