Avril Thompson

Experience

• 

  Irish Life Assurance plc

  Oct 1984 - Apr 1997

  Various roles

  Various roles from claims, customer service, system testing etc for Irish Life Assurance plc.

• 

  Singularity

  Apr 1997 - Dec 2011

  - Manage Resource Requests for PS work- Maintain Resource Schedules, Bookings & Bench availability- Work with PS Director, Project Managers, Account Managers to agree suitable/available resources for assignments. - Maintain Resource Skill & CV records- Reporting on Bookings, Utilization etc- Participate in the recruitment and interviewing process for PS recruits - Role changes over this period from QA Engineer, QA Team Lead & QA Project Manager. - Responsibility for QA/Testing of the Singularity BPM product - Activeworkflow/Singularity Process Platform/Total Agility. - Working with teams based in NI & Hyderabad in India- Test planning- Preparing Test Specifications- Executing Tests- Mentoring/training new staff- Performance Appraisals etc

  • Resource Manager

    Jan 2007 - Dec 2011

  • QA Project Manager

    Apr 1997 - Jan 2007
• 

  Kofax

  Dec 2011 - Jul 2022

  - Report generation & Data Analysis- Involvement in Month End Finance close process, revenue recognition, Revenue Flash meetings, clarification & resolution of issues, report preparation & analysis- Detailed involvement in the design, implementation & testing a new Project Accounting & time recording system for use by the PS team. - Rollout of training to PS on the Project Accounting system & reports.- PS Order Booking, including review of contract documenation, project budgets, approvals etc- Monthly invoicing- Backlog Management, Forecasting & Tracking- Timesheet verification & auditing- Utilization auditing & reporting- Troubleshooting of issues for PS. - General PS support & information point Show less

  • PS Operations Manager

    Mar 2019 - Jul 2022

  • Sr Operations Analyst

    Jul 2012 - Feb 2019

  • Resource Manager

    Dec 2011 - Jul 2012
• 

  Tungsten Automation

  Jul 2022 - now

  Senior Manager, Professional Services Operations

  Kofax is now Tungsten Automation (since January 2024)