Avril Thompson

Avril Thompson

Various roles

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  • Timeline

  • About me

    Senior Manager, Professional Services Operations at Tungsten Automation

  • Education

    • Edenderry, Co Offaly

      1978 - 1984
  • Experience

    • Irish Life Assurance plc

      Oct 1984 - Apr 1997
      Various roles

      Various roles from claims, customer service, system testing etc for Irish Life Assurance plc.

    • Singularity

      Apr 1997 - Dec 2011

      - Manage Resource Requests for PS work- Maintain Resource Schedules, Bookings & Bench availability- Work with PS Director, Project Managers, Account Managers to agree suitable/available resources for assignments. - Maintain Resource Skill & CV records- Reporting on Bookings, Utilization etc- Participate in the recruitment and interviewing process for PS recruits - Role changes over this period from QA Engineer, QA Team Lead & QA Project Manager. - Responsibility for QA/Testing of the Singularity BPM product - Activeworkflow/Singularity Process Platform/Total Agility. - Working with teams based in NI & Hyderabad in India- Test planning- Preparing Test Specifications- Executing Tests- Mentoring/training new staff- Performance Appraisals etc

      • Resource Manager

        Jan 2007 - Dec 2011
      • QA Project Manager

        Apr 1997 - Jan 2007
    • Kofax

      Dec 2011 - Jul 2022

      - Report generation & Data Analysis- Involvement in Month End Finance close process, revenue recognition, Revenue Flash meetings, clarification & resolution of issues, report preparation & analysis- Detailed involvement in the design, implementation & testing a new Project Accounting & time recording system for use by the PS team. - Rollout of training to PS on the Project Accounting system & reports.- PS Order Booking, including review of contract documenation, project budgets, approvals etc- Monthly invoicing- Backlog Management, Forecasting & Tracking- Timesheet verification & auditing- Utilization auditing & reporting- Troubleshooting of issues for PS. - General PS support & information point Show less

      • PS Operations Manager

        Mar 2019 - Jul 2022
      • Sr Operations Analyst

        Jul 2012 - Feb 2019
      • Resource Manager

        Dec 2011 - Jul 2012
    • Tungsten Automation

      Jul 2022 - now
      Senior Manager, Professional Services Operations

      Kofax is now Tungsten Automation (since January 2024)

  • Licenses & Certifications

    • Associate of the Chartered Insurance Institite

      Chartered Insurance Institute
    • Foundation Certificate in Software Testing

      ISEB