Vivek Rupnar

Experience

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  Ventura

  Mar 2010 - Nov 2010

  Technical Support Executive

  Troubleshoot on the customer's issues related to Windows Operating Systems using Remote Desktop..Giving technical support to Microsoft for UK, US, Canada, Australia, Singapore customersetc.Configuration and troubleshooting of printer, scanner issues, digital camera, MS Outlook, mp3 player, anti virus issues and other software installation issues.Configuring and installing Wireless Router and printer.

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  Prescient Technologies

  Jan 2011 - Sept 2011

  System Administrator

  Network Administrator:• Configuration, administration and troubleshooting of Switches and Router(Wired and Wireless)• Installation, configuration and administration of Web server (IIS, Apache Tomcat)• Installation, configuration and administration of FTP server• Configuration and administration of Firewall, wireless router• Security and access permissions to Specific User• Network setup and troubleshooting of access failure Server Administrator:• Administration, backup and maintenance of Database• Antivirus Software installation and management• Installation and Up gradation of Softwares specific license• Installation of Operating system such as Windows XP, Vista, Windows 7• File, data, mail and other System backup and restore• Configuration and management with version control softwares like CVS software• Installation related functions like Virtualization, Disk partitioning, Disk image backup• Troubleshooting of hardware system failure Show less

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  Wipro

  Sept 2011 - Sept 2014

  Network Engineer

  ⮚ Working for BT as Complex Configuration engineer PE-CE configurations⮚ Complex customers include sensitive financial customers of British Telecom around the globe (Thomson Reuters, banks, stock markets, financial institutions etc.)⮚ Provisioning/Amending of New/Existing orders raised by order managers.⮚ Understanding customer requirements and its validation.⮚ Coordination with order managers for validation of order/service details.⮚ Building and deploying PE-CE router configuration, Test & Turn-up, Logical Amend activities as per order/service requirements.⮚ Troubleshooting and rectifying PE-CE issues occurred till the order is ready for service. Providing root cause analysis of fault tickets booked.⮚ Working with various tools for ensuring end to end Process is followed till the order is handed over to the operations team. Show less

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  Magnet+

  Oct 2014 - Jun 2016

  NOC Engineer

  ⮚ Design high level and low-level networks for Corporate or bespoke customer solutions. ⮚ Creating a bill of material for new customer solutions.⮚ Implementing and deploy configurations for new Corporate or bespoke customers.⮚ Complete end-to-end testing before handover of the circuit.⮚ Troubleshooting and resolving technical faults escalated to the NOC within defined service level agreements.⮚ Set up and monitor change requests on network elements.⮚ Management of the day-to-day operation of the Magnet network infrastructure.⮚ Proactively manage the operations of the network and propose solutions to technical problems.⮚ Maintain network management tools, routers, switches and general network equipment.⮚ Proactively monitor network devices and take necessary action for resolution of the issue.(using tools line Nagios, SNMPc, Rancid, Arbor)⮚ Configure routers and switches (Cisco / Packetfront / Zyxel).⮚ Verify configurations created by colleagues and check on their case progress.⮚ Work with internal departments on integration of new nodes.⮚ Facilitate cross training and up-skilling the team where appropriate to ensure skills and knowledge are transferred across the team. Show less

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  Infosys

  Jul 2016 - Dec 2016

  Technical Lead

  ⮚ Working for Telstra’s Network (Australian ISP) as a Senior Network Engineer for designing and deployment project.⮚ Creating technical design document for any change and accordingly build the configuration for the same. Further deploy the configuration as per schedule time. During the whole process need to interact with other team members to get the work completed.

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  Vodafone

  Dec 2016 - now

  Network Specialist

  ⮚ Working as a Second line Core Engineer at Vodafone Group (Global networks). ⮚ Prepare scripts in python and Ansible that simplifies the day to day operations. Automate the complex and repetitive Network operation tasks such as • Configuration backup• Health check of core routers• Monitoring and extract the status of circuits connected towards critical customers and local market like Vodafone-Germany, Vodafone-Spain, VF-Greece, etc. ⮚ Automate the configuration tasks and changes⮚ Created multiple scripts such that they get triggered and notify us through mail whenever any event occurred in the network such as • Any critical link flapped/down• Hardware related fault or errors• BGP neighborship flapped• BGP Prefix limit exceeded• Hardware/software related errors and many others.⮚ Created script for SIA calculation in case of any outages within the network.⮚ Scheduling and implementing various activities on routers such as logical amendment, IOS upgradation⮚ Performing hardware and software changes on live networks while keeping maximum uptime.⮚ Troubleshooting core network related issues of customers⮚ Providing technical and process training for the new joiners and within team Show less