Deep Enrich
Benny Cheung
Manager
452 followers
Hong Kong SAR
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About me
Analyst, End User Services
Education
Hall Mead School
1999 - 2004Activities and Societies: Badminton
University of Portsmouth
2008 - 2012Bachelor of Arts (B.A.) Childhood and Youth Studies
Experience
New Cherries Fish and Chips and Chinese Takeaway
Jul 2004 - Dec 2014Manager
Costco Wholesale
Jul 2006 - Jun 2008Cashier Assistant
Harrods
Mar 2013 - Jul 2013Technical Service Desk Analyst (Contract)My job as a technical service desk Analyst involves, taking calls from users store wide and attempt to rectify or repair any issues they may have with their pc/mac. This would be anything from user creation in Active directory to account lockouts in SAP. If the issue I have cannot be resolved by me, I then gather all the information and log it through to the End user computing team or the Retail systems Services team.
Agilisys
Feb 2014 - Feb 2016Technical Field Engineer2nd line support engineer
FunctionEight
Dec 2017 - Dec 2023Senior System Engineer
Sept 2022 - Dec 2023System Engineer
Dec 2017 - Sept 2022
North Rock Capital Management, LLC
Dec 2023 - nowAnalyst End User Services
Licenses & Certifications
CompTIA A+ Essentials
CompTIA A+ IT Technician
Volunteer Experience
Badminton Coach
Issued by Cranham Badminton Club on Jan 2002Associated with Benny Cheung
Languages
- chChinese
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