Marcela Galvez

Experience

• 

  Hofman Hospitality Group

  Jan 2018 - Mar 2020

  Operations Manager

  Restaurant daily operations including opening and closing procedures. Customer service satisfaction, relations and retention. Staff recruiting, training and development. Perform periodic talent assessments to optimize sales. Accuracy in sales forecast and strategies. Bar inventory and costs control. POS systems and sales reporting. In charge of handling Health Department visits and Inspections. Restaurant's and staff's preparation for massive events such as Thanksgiving, Mother's Day, Christmas and New Year's Eve with more than 400 guests in house and $60,000 in sales and up. Show less

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  NDPG INC

  Mar 2021 - now

  Regional Manager

  Currently working on recruiting, staffing and development of personnel for Bone Sweet Bone INC, dedicated to provide grooming, daycare and boarding services for dogs. In charge of operations and administrative management of six stores located in the Los Angeles area.