Danielle Baker

Experience

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  Victorias Secret Stores

  Jul 2007 - May 2012

  Sales Manager

  Category Specialist - Consistently maintaining required sales in units and dollars, conferencing with regional managers and local stores to share best practices and set new goals, Developing internal employees in team meetings and presenting new products, teaching new sales techniques, assessing understanding, and observing in action, then following up for continued growth. As the category specialist I was able to move our store from a 2-4 million dollar store to a 4-6 million dollar store in annual sales.New Hire Certification - Training new hires with Limited Brands curriculum and assessing ability to graduate and permanent hire. Training through new hire shadowing, observations with feedback, test assessment, and final observed-in-action assessment. Show less

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  Busey

  Jun 2009 - Jul 2012

  Mortgage Processing Assistant

  Assisted the Vice President of the lending department in:Preparing and organizing customer approval packets as well as closing documents Processing customer information into lending system for loan structuring and reviewIdentifying and creating additional avenues of customer relationships and loyalty

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  Wells Fargo

  Aug 2012 - Jul 2020

  Team Lead Roles – Resolving escalations with sales and underwriting, assigning loans, ensuring CDtiming requirements are on track. Sending and coaching to reporting for SLAs in communication, initialreview submissions, and final review submissions. Planning and executing team meetings to go over vitalinformation and processes. Planning team building events for positive energy amongst the team. Processing Duties- Maintaining loans from application to closing with duties of document gathering,problem solving, and customer satisfaction. My ending 12 month customer experience 5 star feedback is%85.90, over 17% of the national fulfillment average. 95.5% of my customer’s stated they closed whenthey expected to. Special Projects – While maintaining a full pipeline I have been asked to participate in special projectsfor nationwide process rollouts, improving regulatory practices, and training new groups. Compliance and Efficiency- I ended my career at Wells Fargo with 97% average in quality (loans ableto be decisioned at first review), 115% piperoll in comparison to the loans I’m assigned monthly VS theamount I close. I was above our team average of days from submit to clear to close by 13% and overallclosed loans by 19%. Show less Lending Specialist- Due to being responsible for the top 5% of companywide lending profits I waschosen to lead and coach to credit performance. My job was to analyze data such as pipeline reports toidentify areas of improvement for our center then coach to individual employees and teams. I participatedin frequent meetings with the head of retail credit to discuss best practices and share pertinentinformation to the team. From 2015 to 2016 our team saw a 11% growth in credit closings. Training/Coaching– Development of my fellow employees by training new hires and developing bothprograms and individuals to increase the overall success of my team and company. This developmentincludes modeling, guided practice, observations, and detailed feedback. Every banker I have beenassigned to has successfully met graduation requirements to permanent hire. Prior development ofveteran employees has led to site wide increases of referral rates by 20%, team loan volume doubling,and credit cards per board doubling. Special Projects- I have created several projects within the company, the largest of which is the Salesambassador program that bridges the gaps between departments and allows for stronger relationshipsand mutual growth between sales and operations. This has led to an increase in employee satisfactionand effective referrals. I also contribute to other projects assigned to the rising stars program, a hand-picked group of employees to pilot and implement projects from the regional level. Sales and Customer Experience- Performing needs assessment and rapport to identify the customer’sgoals and what I can offer to achieve them. Show less

  • Mortgage Loan Processor/Team Lead

    Oct 2016 - Jul 2020

  • Training and Sales Banker

    Aug 2012 - Oct 2016
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  First United Bank

  Jul 2020 - Nov 2022

  Mortgage Loan Processor with Underwriting Authority

  Processing Duties- Processing for Sean Condon (Top producer in Austin - Avg loan amount 1Million + over 350 million last year)- Maintaining loans from application to closing for highvalue/complex customers and loan scenarios. Thinking outside of the box and taking initiative to workthrough unique scenarios. Identifying and gathering necessary documents, identifying red flags andadvanced preparations on how to resolve them, and gauging customer’s feelings and ensure they areconsistently comfortable and up to speed with our process. Balancing forward movement with the qualityof the loan. Collaboration- Building rapport with other departments to identify opportunities and solutions to improvethe entire loan process along with employee and customer satisfaction. Participating in advisory meetingswith onboarding, processing, underwriting, and closing to communicate these improvements andsolutions on a larger scale. Underwriting- The fast-track processors review, condition, and clear income, credit, and assetconditions. This title is earned through consistent quality loan submissions and presented knowledge ofunderwriting guidelines. Compliance and Efficiency- Verifying through all regs and additional resources that loans are compliantwith federal and state guidelines throughout the loan process. Maintaining quality loans at first submissionand final submission to underwriting to ensure we have a saleable and compliant loan. Taking ownershipof document review and file organization along with constantly changing knowledge of guidelines. Show less

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  Texas Capital

  Apr 2023 - now

  Commercial Special Assets Sr Credit Delivery Analyst

  In house commercial services for all high risk business clients credit needs including secured real estate, airplane, and boat loans and unsecured credit. Credit processing and delivery. Workouts on credit facilities in danger of non-accrual. Defining processes for all lines of business and developing team to consistency in these processes.