Michelle Turner

Experience

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  First Convenience Bank

  Jan 2005 - Jul 2009

  Branch Manager

  -Opened new customer accounts, including checking, savings and lines of credit.-Balanced daily cash deposits and bank vault inventory with a zero error rate.-Assembled in-store marketing displays.-Processed cash withdrawals.-Trained employees on cash drawer operation.-Adhered to First Convenience Bank security and audit procedures.-Researched and resolved customer issues on personal savings, checking and lines of credit accounts.-Loaded consumer loan applications into the loan processing program.-Examined checks for identification and endorsement.-Entered member transaction data into the online banking software.-Supplied tellers with coin and currency as needed.-Maintained confidentiality of bank records and client information.-Delivered prompt, accurate and excellent customer service.-Actively recruited and oversaw training for all new branch employees.-Mentored staff to increase sales success and productivity.-Implemented annual performance appraisals for all branch staff.-Planned and executed promotional events.-Consistently complied with company policies and government regulations.-Directed 6 direct reports.-Designed sales and service strategies to improve revenue and retention.-Received an internal audit score of 98%.-Educated customers on the variety of loan products and available credit options. Show less

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  Capital One

  Aug 2009 - Dec 2013

  Customer Service Coordinator

  -Collected customer feedback and made process changes to exceed customer satisfaction goals.-Made reasonable procedure exceptions to accommodate unusual customer requests.-Provided accurate and appropriate information in response to customer inquiries.-Maintained up-to-date records at all times.-Developed effective relationships with all call center departments through clear communication.-Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.-Built customer loyalty by placing follow-up calls for customers who recently opened new accounts to ensure satisfaction.-Formulated and enforced Service Center policies, procedures and quality assurance measures.-Achieved customer satisfaction rating of 100% within 12 months, exceeding corporate target.-Assisted with the development of the call center's operations, quality and training processes.-Assisted in the final steps of training the new employees.-Ranked as most effective department customer service representative on my team of 15 representatives. Show less

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  WONDER WAFERS INTERNATIONAL

  Dec 2013 - Jun 2016

  Sales Representative

  -Retained and ensured proper handling and care of existing clientaccounts.-Took daily inbound calls and key-entered orders, faxes, backorders andcredit memos for assigned accounts and clients.-Consistently met and exceeded department expectations forproductivity and accuracy levels.-Addressed customer questions and concerns regarding products, pricesand availability.-Delivered exceptional account service to strengthen customer loyalty.-Assisted the in-house advertising program consisting of print and mediacollateral pieces.-Ordered supplies for day to day use around the office and formanufacturing Show less

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  Homeward Residential, Inc.

  Oct 2016 - Sept 2017

  Mortgage Loan Officer
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  Mr. Cooper

  Sept 2017 - Apr 2018

  Mortgage Loan Officer
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  Gateway Mortgage

  Apr 2018 - Jul 2019

  Loan Product Specialist
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  Homepoint

  Jul 2019 - Sept 2021

  Home Point Financial is a national multi-channel mortgage banker focused on mortgage origination and servicing. Our operating philosophy can be described very simply – We Care. It’s the catalyst for how we conduct business and the root of our culture. Our mission is to provide a superior customer experience through our innovative approach to product and service delivery; providing quality and consistency with every transaction. Home Point Financial Corporation NMLS# 7706 https://www.nmlsconsumeraccess.org Show less

  • Underwriter

    Jul 2019 - Sept 2021

  • Mortgage Loan Officer

    Jul 2019 - Sept 2020
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  Turner Notary Services

  Sept 2021 - now

  Loan Signing Agent

  I offer notary and loan signing services and do it with unparalleled customer service. I offer an inviting atmosphere where you can feel at ease while completing your loan signing or notarization. I take pride in helping others by making sure all of my customers are satisfied!

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  PENNYMAC

  Jan 2022 - May 2022

  Underwriter
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  TREK VENTURES, LLC

  Nov 2022 - Aug 2023

  Licensed Mortgage Broker

  At Trek, we strive to offer the best possible loan options for all. I have over 6 years of experience and will work diligently to help you achieve your financial goals.

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  NEXA Mortgage

  Aug 2023 - now

  Senior Mortgage Loan Officer