Sohan Pratapwar

Experience

• 

  ICICI Bank

  May 2009 - Jun 2012

  Junior Officer

  Managed operations for bank statements reconciliation, loan collections, billing and SLA Reporting Conducted loan documents verification (AML) & KYC Prepared AML proposals, tenders, stock maintenance, project execution and accounts Profound knowledge of data websites and applications Ability to build good relationship with customer

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  Neeyamo

  Aug 2012 - Aug 2013

  Sr. Associate

  • Arranging Training programs for team members and taking their escalations.• Prepared & sign off SOP’s (level 4 documents) for all 51 tasks during onsite work shadowing. Keeping all SOP’s updated with latest changes. • Uploading all documents on local intranet site, for access to business Partner’s, local & global managers as well to have back up. • Ensuring contact list & escalation matrix is updated for all processes.• Prepared level 3 documents like SIPOC (Supplier-Input-Process-Output-Customer) & (Process Flow).• Document and maintain new business case & staff nos. For all processes for FTE agreements between clients and processes. Help Manager in preparing SLA document‘s for SAF task.• Statements Reconciliation. Reconciliation for SAF/ KENYA Depot & Terminals.• Sharing weekly GSC performance report (Dashboard) for SAF & KEC cluster with BP.• Provide management & BP required reports on timely basis like Productivity reports (volumes vs. work hours), Volumes trend analysis, vendor performance report etc.• Prepared training plan for onsite as well for GSC users. Trained users in such a fashion, so as to migration happened smoothly & on time. Ensure team is trained on process changes.• Prepared & maintain Competency Matrix, Systems Access for all users. Conducted periodical tests and evaluate team competency on all tasks. Show less

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  Maersk Global Service Centres (India) Pvt. Ltd.

  Nov 2013 - May 2016

  Sr.Associate

  • Arranging Training programs for team members and taking their escalations.• Prepared & sign off SOP’s (level 4 documents) for all 51 tasks during onsite work shadowing. Keeping all SOP’s updated with latest changes. • Uploading all documents on local intranet site, for access to business Partner’s, local & global managers as well to have back up. • Ensuring contact list & escalation matrix is updated for all processes.• Prepared level 3 documents like SIPOC (Supplier-Input-Process-Output-Customer) & (Process Flow).• Document and maintain new business case & staff nos. For all processes for FTE agreements between clients and processes. Help Manager in preparing SLA document‘s for SAF task.• Statements Reconciliation. Reconciliation for SAF/ KENYA Depot & Terminals.• Sharing weekly GSC performance report (Dashboard) for SAF & KEC cluster with BP.• Provide management & BP required reports on timely basis like Productivity reports (volumes vs. work hours), Volumes trend analysis, vendor performance report etc.• Prepared training plan for onsite as well for GSC users. Trained users in such a fashion, so as to migration happened smoothly & on time. Ensure team is trained on process changes. Show less

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  GENPACT

  Jun 2016 - Dec 2018

  Process Developer

  • Currently handling the health care process Delhi and Hyderabad, which includes Contract Management/Order Management & Pricing Team• Responsible for handling the cash application and O2C collection and providing Aging Report which comes from Sales force and SAP where they are working on Specifically on various buckets .• Efficiently send statement to customers regarding collection which are on the pending invoice from specific duration that needs to get clear out, their credibility will be labs in next orders. Handling the cash application like posting payment regularly through SAP etc.• Managing overall operations for executing projects involving resource mobilization, execution within cost & time parameters and monitoring compliance in terms of documentation & processes• Maintaining coordination and liaison with banks on settlements, responsible for searching discrepancies transactions and following up on outstanding issues.• Promptly resolving issues & queries of cross functional teams on process and system improvements; pivotal in looking after all accounting and financial records. • Establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving queries from managers and clients.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.• Designing & conducting customized training programs based on process requirements, aligned trained & developed initiatives with the organizational goals and provided training on various products as well as voice & accent.• Assessing customer feedback, evaluating the improvement areas & dispute coding and providing critical inputs for resolving the disputes. Responsible for addressing offset, write–off and customer refund queries, Clearing unapplied funds and posting daily current cash using JPM & BNY Show less

• 

  WNS

  Dec 2018 - now

  .WNS Global Services Pvt. Ltd. | Dec’22- Till Now | Senior Analyst-(AM)Responsibilities handled. Risk Consultant for Equitable and CSP Dec -2022 under this role.Performing Risk Reviews for Business and Vendor AssessmentPerforming Risk reviews for several verticals like HR, Marketing, IT, ProcurementRisk discussion with Business area and vendors for these verticals to help them understand Contract, Infosec clause and MSA guideline document & risk reviews and Internal Meetings via (MS. Teams and Zoom)Risk analysis (Business Assessment & Vendor Assessment), suggesting preventive actions as well as detective measures for control purpose.Design scope of assignments covering internal controls & policy guidelines Execute and manage the Risk Assessment assignments including performing field work following the planned approach while delivering quality work in line EQ (WNS) Group standards. Evaluate internal processes and controls and prepare Risk Register with value added recommendations to management and audit committees. Seek implementation of recommendations within timelines & escalate overdue issues pending implementation.Follow-up for implementation of controls for key risks within timelines & escalate overdue issues. Review the existing risk framework and recommend changes to risk assessment / review / monitoring methodologies. Show less Performing transactional audit Collection, Prepay Collection, Collection platform, Cash Application and Billing. Error analysis (RCA), suggesting preventive actions as well as detective measures for control purposeCalibrating team members on transactional knowledge gaps, providing feedbacks to individual users & entire team as well as providing required training on operational activities.Maintaining CCRP & Appreciation trackers as well as performing periodic team huddles to update the team on various process change or critical information as and when received from client.Monthly SLA computation & reporting of accuracy metrics.Preparing weekly/monthly performance decks on volume & error analysis along with detailed internal/external observations or feedbacks.Project on automating daily/monthly production reports & operational decks Show less

  • Senior Quality Analyst

    Dec 2022 - now

  • Project Lead Quality

    Dec 2018 - Dec 2022