Avesh Gupta

Avesh Gupta

Digital & Devices Associate

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location of Avesh GuptaDelhi, India

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  • Timeline

  • About me

    TCA Lead, Digital & Devices at Amazon

  • Education

    • U.P Board of Secondary Sanskrit Education Council

      2015 - 2017
      Higher Secondary Certificate
    • Lovely Public Senior Secondary School

      2000 - 2011
      Secondary School Certificate
    • Amity University

      2024 - 2026
      Master of Business Administration - MBA Business Analytics
    • MAAC

      2017 - 2019
      Multimedia Animation Animation, Interactive Technology, Video Graphics and Special Effects
    • Himalayan Garhwal University

      2018 - 2021
      Bachelor of Computer Application COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
  • Experience

    • Amazon

      Aug 2020 - Oct 2021
      Digital & Devices Associate

      * Managed inbound contacts to address and resolve client queries.* Proficiently multitasked while prioritizing tasks and effectively managing time on a daily basis.* Generated market analyses to provide enhanced insights for clients in India, UK, US, and the rest of Europe.* Directed a team of 12-15 associates over an 8-month period, overseeing production support, preparing them for upcoming opportunities, and ensuring familiarity with updated policies and processes.

    • Amazon Games Studios

      Oct 2021 - Nov 2022
      Amazon Games Specialist

      * Attentively listened to gamers' requests, ensuring a thorough understanding before addressing their concerns.* Successfully addressed challenges, optimized operations, and delivered exceptional service.* Took part in team-building activities aimed at fostering stronger working relationships.* Exhibited respect, friendliness, and a readiness to assist in any capacity.

    • Amazon

      Nov 2022 - now
      TCA Lead, Digital & Devices

      * Worked collaboratively with team members to attain target outcomes.* Contributed valuable process improvement suggestions and actively engaged in various team-building initiatives* Facilitated the manager in cultivating high-quality contacts.* Effectively tackled challenges, streamlined operations, and delivered outstanding support to L2 Associates.* Diligently responded to peer challenges, ensuring comprehensive comprehension before addressing their concerns.

  • Licenses & Certifications

    • Excel Essentials

      Udemy
      Dec 2021
    • Autodesk Maya Certified Professional Certification

      MAAC
      Sept 2019