Avesh Gupta

Experience

• 

  Amazon

  Aug 2020 - Oct 2021

  Digital & Devices Associate

  * Managed inbound contacts to address and resolve client queries.* Proficiently multitasked while prioritizing tasks and effectively managing time on a daily basis.* Generated market analyses to provide enhanced insights for clients in India, UK, US, and the rest of Europe.* Directed a team of 12-15 associates over an 8-month period, overseeing production support, preparing them for upcoming opportunities, and ensuring familiarity with updated policies and processes.

• 

  Amazon Games Studios

  Oct 2021 - Nov 2022

  Amazon Games Specialist

  * Attentively listened to gamers' requests, ensuring a thorough understanding before addressing their concerns.* Successfully addressed challenges, optimized operations, and delivered exceptional service.* Took part in team-building activities aimed at fostering stronger working relationships.* Exhibited respect, friendliness, and a readiness to assist in any capacity.

• 

  Amazon

  Nov 2022 - now

  TCA Lead, Digital & Devices

  * Worked collaboratively with team members to attain target outcomes.* Contributed valuable process improvement suggestions and actively engaged in various team-building initiatives* Facilitated the manager in cultivating high-quality contacts.* Effectively tackled challenges, streamlined operations, and delivered outstanding support to L2 Associates.* Diligently responded to peer challenges, ensuring comprehensive comprehension before addressing their concerns.