Bree Kahn

Experience

• 

  Command Transportation

  Jan 2013 - Jan 2016

  -Managed a team of 6 account executives including their operations, performance and sales goals -Maintained the operations, lane quoting and customer relationships when team members are absent -Increased sales numbers of “Bree-Team” by over 50% of original book of business-Worked with team members individually to increase their sales productivity and efficiency monthly in order for them to acquire an assistant -Reach out to and obtain new customers-Maintain current accounts and expand business done within those accounts-Manage shipments, phone calls and customer contact as primary source-Obtain and maintain customer relationships

  • Operations Manager

    Jan 2015 - Jan 2016

  • Account Executive

    Jan 2013 - Jan 2015
• 

  The Kraft Heinz Company

  Jan 2016 - Jan 2017

  Senior Transportation Analyst

  -Managed the Operations of Pacific Northwest Warehouses and their operations in relation to transportation-Organized and led calls with carriers based on their delivery performance and produce action plans to best serve our customers in the most efficient way possible -Troubleshoot and alleviate any issues between the warehouses, customers and carriers throughout the day-Worked proactively to identify potential issues and put forth action plans to mitigate them.

• 

  Kenshoo

  Jan 2017 - Jan 2018

  Client Success Manager- Search

  - Manage client relations for 18 clients- Work with client on troubleshooting software and SEM strategy - Coordinate Bi-weekly calls with client for performance overviews and strategy guidance - Manage internal troubleshooting between client and technical services

• 

  Trimble Transportation

  Jan 2018 - Jan 2019

  Sr. Client Success Manager

  -Manage day-to-day operations of key strategic customers of SaaS-based Visibility solution -Achieved 100% customer renewal rate in first year -Lead new customer implementations and facilitated on-boarding of both carriers and shippers-Strong advocacy and VOC of customer and product requirements working closely with Marketing, Sales and Engineering teams -Identify upsell and expansion opportunities within customer account

• 

  KPA

  Jan 2019 - Nov 2020

  Client Success Team Manager

  -Oversaw day-to-day operations for key strategic customers, contributing 50% to annual division revenue, thereby enhancing customer experience and driving revenue growth-Delivered a 100% customer renewal rate within the first year, showcasing dedication to customer success and retention-Directly managed new customer implementations and streamlined onboarding for both carriers and shippers, resulting in heightened customer satisfaction and successful product integration, in collaboration with Marketing, Sales, and Engineering teams Show less

• 

  Wix.com

  Nov 2020 - Mar 2024

  -Drove transformation and performance of mid & bottom funnel Customer Success teams for Wix’s E-commerce users, overseeing 4 managerial direct reports and 23 indirect reports while achieving a 15%reduction in customer churn and a 25% increase in upsell revenue-Directed and executed process creation, adoption, and adaptation during 3 large organizational restructures, delivering a 40% improvement in team productivity and a 20% acceleration in project delivery timelines -Led the recruitment and development of a high-performing team of 9 Senior Customer Success Managers, driving customer retention, playbook strategy, and achieving 15% product adoption growth for Wix’s top revenue-generating clients-Functioned as the direct liaison linking Wix's customer success team with the extensive product manager network, managing escalations, ensuring alignment, and providing training to promote team effectiveness and uphold customer satisfaction

  • Director of Customer Success

    Feb 2022 - Mar 2024

  • Team Manager, Customer Success

    Nov 2020 - Feb 2022
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  LINQ

  Apr 2024 - now

  Senior Director of Client Success