Sanjay Kotak

Experience

• 

  Xerox

  Oct 1994 - Jul 2019

  Managed PAN INDIA service delivery for contractual Accounts. Managed the Team (150+) comprising of Service Delivery Managers, Operation Managers, Transition Managers, Post Sales Delivery Consultants, On-site associates to generate revenue growth in the same accounts & improvement in the Gross Margin.Grown from the position of Customer Engineer Trainee to the position of General Manager - National Operations Led a project for improving the process efficiency of Axis bank, thereby improving revenue & gross margin Consistently achieved more than 35% Very satisfied rating (Loyalty Index) from the customers Successfully contributed towards 100% renewal of all the contracts due in 2016 Collaborated successfully with the business team in winning the renewals of Top 2 Accounts in terms of revenue (HDFC Bank & SBI Cards) Streamlined the Operations for West & South India Consistently overachieved the targets for Same Account Revenue Growth Consistently overachieved Gross margin targets Worked as the Member of the Black Belt project on Gross Profit Improvement in Xerox Global Services, India Streamlined the Operations for one of the biggest private sector bank (Axis bank) for the PAN India printing of statements & cheque books Successfully collaborated with business team in getting the contract renewed for one of the largest private sector bank (Axis Bank)

  • General Manager - National Operations

    Apr 2017 - Jul 2019

  • Deputy General Manager Operations

    Jan 2012 - Mar 2017

  • Regional Operations Manager- West & South

    Nov 2010 - Dec 2011

  • Regional Manager(West) - FM Operations

    Jan 2008 - Oct 2010

  • Operations Manager

    Jul 2002 - Dec 2007

  • Senior Customer Engineer

    Jun 1997 - Jun 2002

  • Customer Engineer

    Apr 1995 - May 1997

  • Trainee Customer Engineer

    Oct 1994 - Mar 1995
• 

  HP

  Aug 2019 - Oct 2021

  Country Delivery Manager

  Managed a Team (200+) comprising of Service Delivery Managers(SDM)/Client Success Managers(CSM), Transition Managers(TM), Delivery Technical Consultants(DTC), Internal Temporary Workers with Fixed Term(ITW), Remote SDMs to manage revenue growth, P&L improvement & day to day operations for the Accounts under Contractual services