Muhammad Iqbal

Experience

• 

  PTCL.Official

  Jul 2018 - Sept 2018

  Intern

  PTCL is a National Telecommunication company of Pakistan where I Learned about Routing and Switching techniques and gained knowledge about different Computer Networks such as LAN and WAN

• 

  BAZZ MOBILE

  Oct 2020 - Feb 2022

  Information Technology Support Engineer

  -> Provided IT support and customer service via phone, email, or chat-> Escalated unresolved issues to appropriate teams or vendors when necessary-> Resolved customer's queries regarding network / system issues-> Built, troubleshot, and repaired computers, printers, and other IT equipment-> Maintained and updated technical documentation and self-help guides

• 

  Supernet Limited

  Mar 2022 - Jul 2023

  Network Engineer

  -> Delivered L2/L3 support for clients, resolving complex internet issues.-> Configured, monitored, and troubleshooted core network infrastructure using Cisco, Mikrotik, and Ubiquiti devices with routing (BGP, OSPF, ISIS) and switching (VTP, VLANs, MSTP) protocols-> Established Layer 2/3 failover configurations for core and client-end routers and switches-> Oversaw data center management, including router and switch configurations-> Monitored network availability and traffic using Zabbix, CACTI, SolarWinds, and iMonitor tools-> Coordinated with transmission teams to deploy new links and resolve outages-> Collaborated with satellite operators to ensure optimal VSAT service performance-> Worked with vendors to address and resolve service issues promptlyProjects:-> Assist in core network infrastructure upgrades to enhance service quality-> Designed Zabbix maps for proactive monitoring of core infrastructure-> Deployed traffic monitoring graphs for fiber and radio backhaul on Zabbix and CACTI Show less

• 

  Epicsoft Technologies

  Aug 2023 - Nov 2023

  Cloud Infrastructure Engineer

  -> Managed Microsoft Azure resources, including virtual machines, storage accounts, key and Azure Active Directory users-> Monitored Azure services, set alerts, scaled resources, and ensured policy compliance-> Worked with Entra/Azure AD to facilitate user authentication, authorization, and resource access in a Windows environment-> Defined and enforced policies through the portal to enhance security-> Supported security measures like MFA-> Handled user accounts, including password resets and access permissions Show less

• 

  Maersk Supply Service

  Dec 2023 - Oct 2024

  Logistics Processor

  -> Managed inventory tracking with accuracy through RF scanning and data entry-> Conducted quality checks and processing for all customer and store-bound items-> Handled returns, stock takes, and inbound processing with precision-> Performed pick-packing using RF scanning for streamlined order processing-> Operated electric and manual pallet runners for effective material handling-> Maintained organized workspace and adhered to general warehouse protocols.

• 

  JK TELECOMMUNICATIONS PTY LD

  Nov 2024 - now

  Telecommunications Network Engineer

  -> Address and resolve FTTN (Fiber to the Node) copper and FTTP (Fiber to the Premises) fiber-related issues for enhanced network performance-> Conduct restoration and remediation tasks on previously installed network infrastructure to improve reliability and quality-> Coordinate service upgrades from copper to fiber, optimizing client connectivity and service quality-> Diagnose and resolve internet connectivity issues for residential and business clients, ensuring minimal downtime-> Utilize toner and probe kits to accurately track and trace network cables for maintenance and troubleshooting-> Measure and verify power output levels on fiber optic equipment using PON power meters to ensure optimal performance-> Perform proactive maintenance and troubleshooting on fiber networks to prevent and mitigate service disruptions Show less