Jindawali .

Experience

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  Mphasis BPO

  Jan 2005 - Sept 2005

  Desktop Support Level-1 Engg

  Configuring and troubleshooting Desktops & Laptops.; Preparing downtime reports in case of international or domestic circuit failures and Process outages.

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  IBM

  Sept 2005 - Aug 2021

  IT Governance, Risk & Compliance; Participation in the Audit Management Process. Performing audits on IT systems, operations, and accounts.; Preparation and distribution of the Audit Report.; Assessment of the Organization’s compliance with approved security measures in the Statement of Applicability. Preparation of audit criteria to increase its quality.; Development of technical expert skills in the areas required in the Organization.; Contribute to the Improvement and development of management systems in the Organization. Show less Assists the DPE in managing customer satisfaction, Compliance management. ; Assist DPE with Process Gap Analysis as part of the Transformation & Improvement drive.Responsible for Agile Methodology Framework formation & execution. Provide leadership for Account Delivery Teams; Serves as a single point of contact for service delivery teams; Manage all delivery communications.; Ensure relevant governance /interlock with Client and technical service lines.; Regular reporting on service delivery performance.; Interlocking with Senior Management to discuss process improvements for productivity gains.; Review service line performance (overall view) and devise improvement plans as required; Integrate services to meet service level agreements.; Responsible for service quality, and service delivery performance and drives service excellence.; Define, Own Service/Quality Improvement Plan; Lead discussions on operational Issues & ensure resolution of issues.; Client Facing Exposure and Strong Relationship Management skills.; Manage the delivery commitments according to the contract or SOW (Statement of work); Responsible for service delivery audit readiness.; Compliance with all Business Controls activities; Ensure Audit Readiness for Service delivery, Audit support, and coordination Show less Provides leadership for the Account Delivery Teams; Assists the AFP/DPE in managing customer satisfaction. ; Serves as a single point of contact for service delivery; Manages all delivery communications.; Ensure relevant governance /interlock with Sending Geo and technical service lines.; Ensure regular reporting on service delivery performance. ; Interlocking with Senior Management to discuss process improvements for productivity gains.; Lead discussions on operational Issues & ensure the resolution of issues.; Client Facing Exposure and Strong Relationship Management skills.; Manage the delivery commitments according to the contract or SOW (Statement of work); Responsible for service delivery audit readiness.; Ensures Compliance with all Business Controls activities; Ensure Audit Readiness for Service delivery, Audit support, and coordination. Show less Ensure positive customer satisfaction and customer relationship are maintained; Manage to deliver to contract performance standards and client measurements; Drive / Manage service quality and improvement of service delivery processes. ; Continually identify ways to reduce the cost of delivering the service and improve the service.; Creating a positive environment through leadership, coaching, mentioning, etc; Developing technical talent and leadership in the team; Encouraging innovations and good ideas; Responsible for service delivery audit readiness; Ensures Compliance is maintained Green for the Account; Technical Support, Installing and Configuring for AIX Server operating systems and maintaining as per standard norms.; Managing, Planning, and creating User Accounts, Permissions, volume groups, file systems, and system security. Show less Ensures Compliance is maintained Green for the Account; Technical Support, Installing and Configuring for AIX Server operating systems and maintaining as per standard norms.; Managing, Planning, and creating User Accounts, Permissions, volume groups, file systems, and system security.Deployment of Patches, fixes, and Upgrading ML & TL levels.; Regular Mksysb Backups of all the servers on the NIM environment.; Performance tuning, Maintenance, and monitoring of all the servers; Scheduling, Monitoring Daily & weekly backups using Tivoli Storage Manager (TSM).; Performing Periodic Servers performance checks.; Responsible for applying IBM Standards security setting of compliance posture.; Managing the Servers as per ITIL Standards, which includes Change Management, Problem Management, and Risk Management. Show less

  • Information Technology Process Consultant

    Apr 2020 - Aug 2021

  • Lead Service Availability Manager

    Jun 2017 - Apr 2020

  • Service Availability Manager - IT Service Management

    Feb 2014 - Jun 2017

  • Unix Tech Lead

    Jan 2013 - Jan 2014

  • System Administrator

    Sept 2005 - Dec 2012
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  Kyndryl

  Sept 2021 - Nov 2022

  Information Technology Auditor

  IT Governance, Risk & Compliance; Participation in the Audit Management Process. Performing audits on IT systems, operations, and accounts.; Preparation and distribution of the Audit Report.; Assessment of the Organization’s compliance with approved security measures in the Statement of Applicability. Preparation of audit criteria to increase its quality.; Development of technical expert skills in the areas required in the Organization.; Contribute to the Improvement and development of management systems in the Organization.; Show less

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  Shell

  Nov 2022 - now

  Risk Management Advisor