Marge D

Experience

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  Bernardo College

  Jun 2003 - Oct 2003

  Course Instructor

  Database management systems, Artificial Intelligence, Methods of Research and Software Engineering tutorial classes

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  Informatics Computer Institute

  Sept 2003 - Oct 2003

  Course Instructor

  Windows, Microsoft Office applications (Word, Excel, PowerPoint, Access) and Internet classes

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  EPLDT

  Dec 2003 - Jun 2004

  Technical Support Engineer

  Provided technical support for smartphone users in navigation and troubleshooting of their devices

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  Cypress Semiconductor Corporation

  Sept 2004 - Aug 2006

  CIM Technical Support Engineer

  •Provided 24/7 support for internal departments troubleshooting software/hardware problems through phone, email and line support •Responsible for INGRES, Cell Controller, Manufacturing Execution System (MES), FactoryWorks and Autoline Servers support and preventive maintenance • Duties include Project management, Implementation, Testing and User Acceptance • Documentation and creation of training materials• Trained operators, technicians, process teams and other manufacturing personnel for new system deployments • Conducted software testing and system validation before deployment to the production department Show less

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  BlackBerry

  Dec 2006 - Dec 2015

  Feature Prime - Input Services - Internationalization2010 April - 2015 December - BlackBerry Waterloo,ON2008 November - 2010 April BlackBerry Singapore• Feature Prime Lead in Internationalization and Localization team mainly responsible for the following areas:o Test execution (manual and automated), logging defect, triaging issues o Worked in Agile, Waterfall and Risk Based environment o Test Cases Automation (create and maintain) using Robot framework o Conducted feature requirements analysis of new products o Creation of test strategy, test matrix, and other processes related to improvement o Planning, developing and maintaining test plans and test cases based on feature requirements Show less • Provided Tier 1 and Tier 2 worldwide support to BlackBerry customers• Technical support by phone and email: device and service features, device functionality, data tethering, installation/configuration of applications, email functionality• Utilization of Remedy Ticket tracking system for customer issues• Information collection and initial troubleshooting of Desktop, Handheld and BlackBerry Internet Service issues • Monitored network tools for outages/problems and reported any issues or trends• Conducted new hire training through shadowing and instruction• Participated in Training Summit workgroup Show less

  • Software Tester

    Dec 2006 - Dec 2015

  • Technical Support

    Dec 2006 - Nov 2008
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  Manulife

  Jan 2016 - Apr 2019

  Software Quality Analyst

  o QA Lead – ePresentment Project – Investment Retailo Duties include requirement analysis, team planning, decision-making, problem-solving, project management, resource allocation, documentation and driving initiativeso Overall Release Coordination - IFast Release o Test Cases Automation (create and maintain) using Robot framework o Planned, created test plans and test cases based on feature requirements o Collaborated with onshore, offshore, internal/external stakeholders (developers, PM, UX team, BSAs) to identify the gaps in feature requirement, text execution, and other test deliverables. Show less

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  Keller Williams Real Estate

  Nov 2017 - Apr 2018

  Realtor
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  Invest In A Better You

  Mar 2019 - now

  Creative Ambassador! If there is one person that will be inspired and transformed by what I do, it's still worth it.. so far it's always more than one :)Books written since 2019:1. One Step At A Time: How to Turn Your Adversities to Achieve a Better Life2. TENACIOUS: Rise Up and Live To Your Full Potential3. Let Go and Create: Unleash Creativity and Bring Your Ideas to Life4. Arwen the Dreamer: The Greatest Present Ever! - Coauthor with my 5-year old daughter5. Amelia's Adventure: Mommy, Please spend time with me! Coauthor with my youngest daughterInvolved in all stages of research, preparation, book production and promotion.- Also doing Website creation, book promotion and designed promoting materials- Create courses in different format, video editing, search engine optimization, and more.... Show less • Provide remote freelancing services to clients that needs website creation, marketing or technical support for their business• Developing competitive business, pricing models and creating products that increase collaboration and growth• Analyzing market trends and statistics to determine potential of business growth – monitored sales performance regularly in Amazon• Applying Agile Implementation projects to business• Website creation, book promotion and designed promoting materials• Create courses in different format, video editing, search engine optimization, and more.... Show less

  • Book Author

    Jan 2019 - now

  • Information Technology Business Consultant

    Mar 2019 - now
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  Ford Motor Company

  Mar 2020 - now

  Working with amazing people on testing, debugging and creating breathtaking innovative products.

  • Software Test Engineer

    Nov 2021 - now

  • Software Test Engineer

    Mar 2020 - now