
Michael Onome Ejoor
Central Reservations Coordinator

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About me
Operations / Human Resources / Strategy / Business Management
Education

The London School of Economics and Political Science (LSE)
2013 - 2015Post Graduate Diploma Accounting and FinanceActivities and Societies: LSESU Gospel Music Society

University of Hertfordshire
2006 - 2010Bachelor of Science (BSc) (Hons) Management Science and Business First ClassActivities and Societies: Salem Campus Fellowship, Student Representative
Experience

Whitbread
Jun 2006 - Sept 2006Central Reservations CoordinatorAchieved individual sales targets by converting customer enquiries into profitable sales. Maintained a good channel of communication between customers, other hotels in the chain and the Support Centre

University of Hertfordshire
Jul 2008 - Jul 2009Research and Statistics Officer- Collated and analyzed feedback from one-to-one careers’ consultations- Created, ran and analyzed feedback from surveys to help management tailor their services to better suit their target audience- Mystery-shopped and measured the department’s performance to ensure high levels of customer service at all times- I was asked to reprise parts of this role at a supervisory capacity from Feb 2010 - March 2010

ExxonMobil
May 2011 - Dec 2012Procurement Accounts AnalystI evaluated products from vendors, analyzed and verified all payment invoices and managed vendor relationships.KEY RESPONSIBILITIES;● Inspected all incoming invoices to ensure they met the minimum invoice processing standards● Ran payment reports and analyzed paid transactions to determine their Nigerian Content Development qualification status● Ran and analyzed aged-items reports, as well as analyzed and cleared various other accounts● Frequent checks on invoices processed, to ensure full data accuracy on each transaction● Processed invoices submitted by vendors in a bid to pay them for services rendered or goods delivered Show less

Jethro Group
May 2015 - Aug 2015HR & Business ConsultantI developed business plans, identified areas of business growth, made recommendations and provided expert advice on all human resources, business operational and financial matters for Jethro Group Limited KEY ACHIEVEMENTS;- Initiated and led human resource programs and projects which led to an overall improvement in employee retention rate, productivity and organization profitability levels.- Provided hr advice and recommendations to employees for resolution of daily issues- Assist in recruiting, training and management of personnel- Single handedly designed an accounting framework on ‘Manager’ in a bid to move the company from a paper-based to a computer based accounting system- In collaboration with a Tax Consultant, I revamped the company’s VAT, CIT and Education Tax frameworks- Restructured the company’s payroll system to improve employee salary payment process and methods- Formulated recommendations and solutions with attention to the company’s capabilities and limitations Show less

Freedom Foundation Nigeria
Sept 2015 - Sept 2016I designed and implemented business operations strategies that successfully promoted the culture, vision and operations of the organization. KEY ACHIEVEMENTS;- Assumed the position of Acting CEO in my last three (3) months in the organization, wherein i liaised with the Board of Directors to manage any gaps in the system- Designed and commissioned an out-patient drug rehabilitation facility in partnership with the United Nations Office on Drugs and Crime (UNODC)- Successfully recruited key talent positions and efficiently managed the workforce which led to a 75% increase in the employee retention rate - Restructured the entire HR System by redesigning policies, processes and practices. I also designed and implemented employee engagement initiatives which further improved our Employee Value Proposition Show less I ensured the efficient coordination of this program by using research and data to define strategies for our program development from start to finish.KEY ACHIEVEMENTS;● Successfully rolled out the sophomore run of the drug rehabilitation program● Actively crowdfunded to ensure proper running of the facility● Completed a twelve (12) week rehabilitation program with eight (8) in-house patients● Developed effective program strategies and ensured projects adhere to frameworks and all documentation was maintained appropriately Show less
Chief Operating Officer
Jan 2016 - Sept 2016Program Coordinator
Sept 2015 - Dec 2015

Jethro Group
Sept 2016 - nowChief Operating OfficerI provide the leadership, management and vision necessary to ensure Jethro Group has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization, ensure employee productivity, financial strength and operating efficiency.KEY RESPONSIBILITIES;- Formulating strategic and practical plans to effectively manage all human resource related matters- Managing the end to end recruitment of all key talents and successfully onboarding all new hires- Designing and implementing control systems for compliance with business methods and HR practices- Running the company effectively to ensure it delivers sustainable levels of profitability and growth, that is compliant, financially efficient and professionally governed- Developing, leading and executing the go to market strategy for the business across business verticals and geography, and aligning the supporting team accordingly- Driving the company’s business goals and objectives to achieve and surpass sales and profitability, while monitoring budgets to ensure targets are met and revenue is maximized- Providing timely, accurate and complete reports on the operating condition of the company to the Chief Executive Officer and making strategic recommendations Show less
Licenses & Certifications

Certificate of National Service
National Youth Service CorpsMar 2011
Honors & Awards
- Awarded to Michael Onome EjoorExcellent Score on Remote Listening & Least errors logged on the System MFI Financial Services 2007
- Awarded to Michael Onome EjoorOutstanding Academic Achievement Award 2006/07 University of Hertfordshire 2007
- Awarded to Michael Onome Ejoor10th Highest Revenue, New Starter Support & Team Member Support Whitbread 2006
Volunteer Experience
Counsellor
Issued by Amore Di Cristo Children's Foundation on Jan 2002
Associated with Michael Onome EjoorAssistant Team Leader
Issued by House of the Christ Special Persons Ministry on Jan 2013
Associated with Michael Onome Ejoor
Languages
- enEnglish
- amAmerican sign language
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