Yi Ting Chuah

Experience

• 

  ViTrox Corporation Berhad

  May 2021 - Sept 2021

  People Development

  • Led a 3-hour virtual internal conference of 50 people for cross-learning in soft skills and knowledge sharing.• Partnered with team members to develop virtual conferences, workshops, and training related to skills training, team building, and management development.• Sourced training programs and liaise with the training vendors for quotations, course information, and payment process for HRDF purposes.• Administered Learning Management System (LMS) by handling training needs raised by employees, updating course details, and monitoring course enrolment.• Gathered quantitative and qualitative data to analyze the effectiveness of courses and highlight recommendations for improvement.• Provided support for managers and teams in developing recommendations for HR programs and services. Show less

• 

  Keysight Technologies

  Oct 2022 - now

  HR Associate

  • Managed APAC, EMEA and AMS employees/managers’ inquiries via ServiceNow ticketing portal and provided excellent customer service.• Achieved ticketing average SLA below 5 working days to ensure inquiries are answered in an efficient and timely manner.• Communicated with diverse employees to resolve their queries on mainly eTime (timekeeping) and others related. • Analyzed monthly ticketing trends to prepare monthly and quarterly dashboards and presented insights to the regional manager and CountryHR.• Authored comprehensive process documentation for EMEA service centre daily operations and trained new team members to ensure seamless onboarding and operational consistency. • Managed and updated Knowledge Base articles with the latest information, utilizing them to research and troubleshoot inquiries by directing employees to the relevant guidelines.• Contributed to the implementation of the ServiceNow platform by testing ticketing functionalities, validating knowledge base content and simplifying ticket submission processes for employees.• Supported HR projects, including AI chatbot testing, eTime system upgrades, and biannual ServiceNow access reviews to enhance efficiency and system functionality. Show less