Trupti Kawde Saitwal

Experience

• 

  NOKIA (INDIA) Private Ltd

  Apr 2006 - Feb 2008

  System Support Engineer

  •Monitoring the functionality of the network (NOKIA Systems).•Performing first line maintenance, test and diagnosis of faults.•Identification of alarms and alarm handling.•C.D Implementation.•Handling Radius Monitoring.•TRX creation, neighbor addition, BTS Expansion.•Ensuring escalation of faults and maintaining records of the same.•Performing routine procedures on various network elements.•Worked with Performance team also.

• 

  Tata Communications

  Mar 2008 - now

  • Lead (AM) Service Assurance.• Manage the portfolio of TOP 50 customers.•Conduct process reviews with key Stakeholders at regular intervals (External & Internal)•Monitoring and measuring SLA performance in terms of MTTR, MTTC & MTTA.•Preparation and Maintenance of Fault Analysis Report and Incident Report.•Review customer feedback for Incidents resolved and plan for improvements actions.•Assist management in processing data and presenting reports.•Preparation of daily fault status report.•L2 troubleshooting for Voice Termination services.•Troubleshoot customer complaints like1. Low ASR and Low ACD.2. Call Drop3. Quality (Noise, Distortion, Clipping, Low volume etc.)•Troubleshooting Routing problems. Adding and removing suppliers.•Troubleshooting IN(Intelligent Network) services1. ITFS Service2. UIFN Service3. Local Access numbers•Checking errors on trunk groups.•Coordinating with carriers for problem resolution.•Hands on Sonus (Soft) switches. Show less

  • Lead Program Manager

    Nov 2021 - now

  • Quality Assurance Manager

    Dec 2016 - Oct 2021

  • Business Operations- Data Analyst & Quality Management

    Jan 2013 - Nov 2016

  • Lead Service Assurance (NOC)

    Mar 2008 - Dec 2012