Talk to sales Try for Free
Salil Ramnathkar

Salil Ramnathkar

Jr Programmer

Followers of Salil Ramnathkar2000 followers
location of Salil RamnathkarMumbai, Maharashtra, India

Connect with Salil Ramnathkar to Send Message

Connect

Connect with Salil Ramnathkar to Send Message

Connect

  • Timeline

  • Skills

    Sql
    Html
    Mis
    Vba
    Visual basic
    Management information systems
    Team management
    Javascript
    Php
    Css
    Foxpro
    Dreamweaver
    Data analysis
    Automation
    Regulatory compliance
    Kpi dashboards
    Dashboard
    Customer relationship management
    Process management
    Rca
    Customer service
    Data visualization
    Tableau
    Analytical skills

  • About me

    1) Understand & Establish gaps through data driven analysis and drive plausible next steps to bridge the gap 2) RCA to understand customer service breaches - Process , People gap etc 3) Provide accurate reporting and analytical information 4) On time reporting of All quarterly , year ending compliance & RBI related data 5) Automation of dashboard and reports to bring effective changes and reduce manual dependency

  • Education

    • Mumbai University 2008

      2007 - 2009
      B.Sc. Computer Science

    • University of Mumbai

      2006 - 2009
      Computer Science Computers

  • Experience

    • Jaytosh Computer Seervices

      Apr 2009 - Mar 2010
      Jr Programmer

      We provide Software Solutions & Technical Support to various Organisations. Some of our clients are State Bank of India, Income Tax Dept of Mumbai etc.

    • HDFC Bank

      Apr 2010 - May 2013
      Jr Officer (MIS Executive)

      1)Provide MIS reports – Extract data from the core banking systems, aggregate & link data to prepare data dumps, create various MIS reports for all business functions.2)Create and Maintain Active Server Pages with SQL functionality to incorporate the new process/functions required.3)Effective implementation of VBA macros to assist in automation of daily functions.4)Liaise with Sales teams to find/understand data sources, linkages between data tables and database access.5)Understand product features and apply knowledge to extract, link and manipulate data.6)Create and maintain database & data dictionaries. 7)Achieved highest appraisal rating for two consecutive years. Show less

    • Axis Bank

      May 2013 - Jun 2022

      1) Compilation of various analytical reports for decision making2) Tracking and monitoring of key business factors, trends and deviations3) Identifying pain points and providing insights into areas of customer experience4) Tracking improvements and results of various projects undertaken to improve customer service5) Automation of analytical/performance tracking reports to bring effective changes and reduce manual dependency6) Measuring, tracking and evaluating branch performance in area of customer service7) Analysis of customer feedback received, providing insights on good/bad areas of performances and identifying trends8) Responsible for maintaining bank’s complaints book which is reported to regulators and various compliance/audit bodies9) Evaluation of various policies adhered by the bank and ensuring fulfillment of the same Show less

      • Senior Manager

        Apr 2021 - Jun 2022

      • Manager

        Apr 2019 - Mar 2021

      • Deputy Manager

        Apr 2015 - Mar 2019

      • Senior Officer

        May 2013 - Mar 2015

    • Kotak Mahindra Bank

      Apr 2022 - now
      Senior Manager

  • Licenses & Certifications