Fiqhi Maulidian

Experience

• 

  Central Bank of Indonesia

  Jan 2008 - Jan 2008

  Internship Student
• 

  Citi

  Oct 2008 - Oct 2012

  - Responsible to ensure the achievement of all team members.- Develop and coach team members to achieve challenging performance targets- Facilitate regular meetings with team members with the intent of reviewing procedures and results.- Motivate and guide team to their success in sales- Ensure that ongoing activities are performed according to established policies and procedures. - The target of selling product more Higher- Responsible to achieve the target of selling every month - Acquisition team to get Potential customers New To Bank- Offering retail banking product (CASA, Saving, Time Deposit and insurance) to customer thru the phone.

  • Team Leader Telebanking Officer

    Oct 2009 - Oct 2012

  • Senior Telebanking Officer (S-TBO)

    Apr 2009 - Oct 2009

  • Telebanking Officer Staff (TBO)

    Oct 2008 - Apr 2009
• 

  Citi

  Jan 2013 - now

  - Manage the productivity and error rate of self- Ensure no backlogs/overdue on AML work items- Time management through adhering to assign work hours- Timely escalation of significant risk items- Clean or within acceptable rate audit issues/QA/MCA finding and clean desk.- Review SPF, OVERLAY (HRAC), APF, and CDD (Individual, Non-individual, NPO)Training completed : - 2018 Asia GCB Annual Compliance Refresher - Indonesia AML and Sanctions Workshop 2018- Global Initiative : 2018 Fraud Awareness - 2018 Indonesia AML, Sanctions, and Anti Bribery - 2018 Global Compliance Risk Management- Process, Risk, Controls and Monitoring Inventory Identification- Manager’s Control Assessment Process- Manager’s Control Assessment (MCA) Architecture Show less - Ensure AML alerts assigned to CBSU are completed accurately and on a timely manner.- Complete KYC/AML metrics/reporting within the established timeline for submission to senior management, compliance, and other relevant parties- Assist branches with queries related to KYC/AML Manage the productivity and error rate of self and team.- Proactive to identify process for improvement.- Clean or within acceptable rate audit issues/MCA finding and clean desk- Time Management through adhering to assigned work hours.- Responding positively and flexibly when receiving feedbacks on performance and when dealing with conflicting priorities.- Consistently achieve target callbacks/phone monitoring set on a monthly basis with an minimum or acceptable error rate.- Assist CBSU Head in generating and analyzing MI reports.- Making decision and managing pipelines while multi tasking between different task (CDD, Overlay, Mantas and APF).- Improve and groom skill of the team.- Complete the HRAC/Overlay process from beginning to end, executing 100% of the process and making a risk assessment appropriate to the review.- Manage and prioritise work load, consistently maintaining the highest possible standards when working to tight deadlines.- Regularly review client KYC and account activity. Show less

  • Associate Relationship Manager

    May 2019 - now

  • Quality Control Specialist CBORC CBSU

    Jan 2017 - May 2019

  • Card and Loan Control

    Sept 2016 - Jan 2017

  • Team Leader Case Worker (CBSU Indonesia) -- Consumer Business Operational Risk and Control

    Jan 2013 - Sept 2016