Nikkolas Thompson

Experience

• 

  Logan's Roadhouse

  Feb 2012 - Feb 2013

  Bartender

  • Bartend in high volume bar• Execute recipes per specifications• Maintain inventory control• Was in charge of cash management, dispute resolution and employee relations• As a key manager, learned Bar Louie’s methods of management and paperwork functions to successfully operate a business

• 

  Bar Louie

  Feb 2013 - Feb 2020

  • Turned low performing store into the most profitable store in the region during Period 1 while still maintaining quality product• Reduced LBW/VTT from a consistent -2.3% to an average of under -.5%• Improved location from being lowest netting store in sales in the region to surpassing other locations in the DFW Area• Reduced BOH labor by improving the flow of the kitchen including making everything ergonomically located and increasing food sales• Assigned structure to management team in the form of implementing Areas of Responsibility and following through with accountability on those AOR’s• Reduced staff turnover by 80%• Implemented structure where a manager is present at all times to prevent negative guest experience Show less • Turned around lowest scoring store on the balanced score card to top quintile store• Greatly reduced BOH labor• Greatly reduced food and non-alcoholic beverage and LBW VTT• Hired and trained staff to adequately meet staffing needs• Clearly communicated expectations to staff to create and environment for sales growth and guest satisfaction• Implemented higher cleaning standards and AOR’s for all team members• Developed management team to implement systems for team members to follow• Altered a damaged reputation by following up with guest suggestions and sense of pace with guest experience.• Reduced kitchen ticket times• Developed two hourly employees into managers for the region• Improved sales to 10-20% up YOY• Perform all job duties listed in previous Bar Louie General Manager description Show less • Successfully used Aloha, Crunchtime, Right View Web and Deterministics to help obtain sales and budget goals• Routinely dissected the P&L statement and presented the information to the department managers to control labor costs and restaurant expenditures• Payroll management• Locally marketed and advertised to increase foot traffic• Coordinated community involvement through donations, sponsorships and street marketing teams• Successfully ran BOH labor at a 20% of food sales• Ran VTT under -1% per company standards on both food, n/a beverage and LBW costs• Continuously worked on staff development to create exceptional dining experiences for the guests and to develop team members into potential manager candidates• Thoroughly interviewed, on boarded and trained staff• Implemented food and safety procedures• Interacted with all guests to provide a memorable experience that exceeded expectations• Created strong vendor relationships• Approved all vendor orders before submission• Recognized strong staff performance and guided performs towards improvement with weekly one on one meetings• Monitored staffing levels to ensure minimized overtime and minimized peak period short staffing• Performed semiannual performance evaluations on all team members• Monitored and performed R&M functions in a timely manner Show less • Implemented clear and obtainable systems to turn failing kitchens into top performing Bar Louie kitchens• Minimized food orders to ensure P&L budget goals were being reached• Improved food quality through continual training and consistent follow through• Implemented excel schedule template to help reduce BOH labor to the 20% threshold• Reduced food VTT from a -4.1% since the restaurant had been open to a -.3% during time as a kitchen manager• Learned all functions and details to become a general manager Show less

  • General Manager

    Jun 2017 - Feb 2020

  • General Manager

    Jun 2015 - Jun 2017

  • General Manager

    Jun 2015 - Oct 2016

  • Kitchen Manager

    Dec 2014 - Jun 2015

  • Service Manager

    Feb 2014 - Dec 2014

  • Bartender/Key Holder

    Feb 2013 - Feb 2014
• 

  Sherlocks Baker St Pub & Grill

  Feb 2020 - Jun 2022

  General Manager

  • Adhere to set standards and levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.• Maintain restaurant image, including cleanliness and appearance standards.• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. • Ensure positive guest service in all areas.• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness • Direct hiring, supervision, development and, if needed, termination of employees. • Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts. • Provide strong presence in local community and high level of community involvement by restaurant and personnel. Show less

• 

  PF Changs China Bistro

  Jun 2022 - now

  Operating Partner

  Operating Partner of PF Changs in Downtown Austin.