Yan Godin

Experience

• 

  Genworth

  Mar 2008 - Apr 2010

  Claim Associate

  Key Responsibilities:• Handle P&C claims for leading copier providers, ensuring timely and accurate settlements.• Assist in developing and integrating claims processes for a new operating system (OS).• Conduct training sessions for new associates on claims handling procedures and best practices.• Perform quality assurance audits to ensure compliance with claims standards and protocols.Notable Achievements:• Played a pivotal role in developing and integrating new claims processes, enhancing operational efficiency.• Conducted comprehensive training sessions that significantly improved new associates' performance and adherence to best practices.• Performed quality assurance audits that ensured high standards of compliance and accuracy in claims handling.Significant Contributions:• Contributed to the successful integration of new claims processes, improving overall operational efficiency.• Enhanced the performance of new associates through effective training and mentorship.• Maintained high standards of compliance and accuracy in claims handling through rigorous quality assurance audits. Show less

• 

  CA Immobilier

  Oct 2010 - Sept 2011

  Property Damage Claim Associate

  Key Responsibilities:• Establish the claims department, including process development and workflow coordination.• Streamline claims adjudication processes, significantly reducing cycle times.• Conduct comprehensive claims audits and stakeholder reviews with insurers and adjusters.• Develop standardized communication templates to improve claimant correspondence.• Represent the company in high-value loss assessments and appraisals.• Manage complex claims and handle escalated complaints.Notable Achievements:• Successfully established the claims department from the ground up, creating efficient processes and workflows.• Significantly reduced claims adjudication cycle times through process improvements.• Cleared a claims backlog of over two years, restoring timely and efficient claims handling.Significant Contributions:• Streamlined the claims adjudication process, improving overall efficiency and reducing cycle times.• Developed standardized communication templates that enhanced the clarity and consistency of claimant correspondence.• Played a key role in high-value loss assessments, ensuring accurate and fair appraisals. Show less

• 

  AXA Partners

  Sept 2011 - now

  Key Responsibilities:• Develop and implement training programs using the ADDIE model.• Conduct needs analysis for customized instructional design.• Apply Agile methodology for learner-centric training solutions.• Design and deliver Train-the-Trainer courses.• Represent Learning team on international projects.• Create SCORM-compliant eLearning content using GOMO, Articulate, and Captivate.• Produce instructional videos and integrate gamification techniques.• Manage eLearning deployment and tracking via LMS.• Implement Kirkpatrick’s evaluation model for training effectiveness.Notable Achievements:• Led the transition to blended learning, enhancing training engagement.• Introduced eLearning modules, achieving significant cost savings.• Developed a robust LMS, facilitating easy access to training content.• Created a claim associate simulation game, boosting learner engagement.• Produced instructional videos, improving training material quality.Significant Contributions:• Pioneered blended learning and eLearning within the organization.• Enhanced team capabilities through Train-the-Trainer courses.• Ensured consistent, high-quality training across international projects. Show less Key Responsibilities:• Supervise a French claims team of 4-8 employees, providing onboarding training and cross-training.• Design and develop Standard Operating Procedures (SOPs), work instructions, and tools to optimize claims processing.• Conduct gap analysis on existing claims processes and implement improvements.• Lead and participate in Claims Best Practices forums.• Act as a liaison between the company and key clients, managing communication at local and international levels.• Propose innovative solutions to enhance team collaboration and improve claims service quality.• Serve as Interim Team Leader for the Pan-European Claims Team for six months.Notable Achievements:• Awarded Client Champion Award for significant process enhancements that improved claims handling efficiency.• Received Certificates of Appreciation for successfully integrating the French claims team into the Irish operations, ensuring its stability and performance.• Developed and implemented SOPs that streamlined claims processing and reduced cycle times.Significant Contributions:• Enhanced team collaboration and communication, leading to improved service quality and client satisfaction.• Played a crucial role in integrating and stabilizing the French claims team within the Irish operations, ensuring seamless workflow and performance.• Proposed and implemented innovative solutions that significantly improved claims processing efficiency and effectiveness. Show less

  • Learning Specialist

    Sept 2017 - now

  • Senior Claim Associate

    Sept 2011 - Sept 2017