Josue Espinoza

Experience

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  Self-employed

  Sept 2015 - Jan 2017

  Business Systems Analyst - Consultant

  ➤ Project - Farm Management for ECOM Trading. Web app technical design, and prototyping.➤ Project - SIGIPRO for Instituto Clodomiro Picado. Requirement gathering and development of the Sales and Operations modules of an ERP-like web application. (Java, HTML5, SQL, jQuery, JavaScript, CSS3)

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  McKinsey & Company

  Jan 2017 - Jun 2018

  Data Analyst

  ➤ Lead analyst and point of contact for an US-based client project (Fortune 100)➤ Guided monthly workshops in client headquarters with business directors of Marketing & Sales teams to consult, present new features and gather feedback for future requirements.➤ Led client adoption of a BI suite. Examples: Product Cannibalization and Territory Penetration for business and marketing campaigns performance.➤ Coordinated a team of data engineers developing end-to-end BI solutions.Tools: Tableau, SSIS, SQL, Excel and Alteryx. Show less

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  VMware

  Jun 2018 - Jul 2022

  ➤ Project lead. Enabled sales motions resulting in a constant 10% YoY growth by driving key initiatives like account segmentation and prioritization, cross-sell and up-sell opportunities.➤ Guided a team of business analysts in the delivery of Business Intelligence & Analytics projects while engaging with verticals such as Finance, Field Sales, Strategy and IT.➤ Created standard operating procedures for ETL development, dashboard creation, automatic refresh processes, user feedback and data governance related to customer, bookings and territory information.Tools: SQL, Tableau, Pivotal Greenplum, Alteryx, SAP HANA, Salesforce, PostgreSQL, JIRA, Excel, R, Python. Show less

  • Manager, Strategy & Planning

    Jul 2020 - Jul 2022

  • Senior Business Analyst

    Jun 2018 - Jul 2020
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  Universidad Cenfotec

  Jan 2022 - Jun 2024

  Adjunct Professor

  Teaching Business Analytics, Data Analysis and Agile methodologies

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  Microsoft

  Jul 2022 - Mar 2025

  M365 Copilot and Substrate Search. ➤ Led an increase in fidelity and citation rates results for file search queries via metadata stamping and LLM summarization techniques. ➤ Consolidated a roadmap for Copilot Connectors to impact better search results for non-file and file-like elements, including ticketing systems, wikis, SharePoint pages. M365 Knowledge and Graph Data. ➤ Lead product manager for Graph Data Connect, driving roadmap creation and execution, customer onboarding, UX improvements, Azure service creation, white-glove support.➤ Reduced deal lifecycle and customer onboarding time by 50% with the introduction of new one-click templates for targeted user analytics scenarios.➤ Fostered partnerships with data-generating business units like SharePoint, OneDrive and Viva.

  • Senior Product Manager

    Sept 2023 - Mar 2025

  • Product Manager II

    Jul 2022 - Sept 2023
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  Tecnológico de Costa Rica

  Jul 2024 - now

  Adjunct Professor

  Teaching Product Management and AI.

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  ServiceNow

  Mar 2025 - now

  Sr. Staff Technical Program Manager - Platform and GenAI

  Senior manager driving strategy and operations for two revenue-generating business units in the Platform and AI spaces.