Darwin Adriwanto

Experience

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  Department of Employment & Immigration Canada

  Sept 1988 - Dec 1988

  Junior Programmer
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  Bank of Canada

  Jan 1989 - Nov 1990

  Junior Programmer
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  Bell Canada International

  Dec 1990 - Jun 1993

  Programmer/Analyst
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  Bell Canada International

  Sept 1993 - Aug 1994

  Systems Consultant
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  Citibank Indonesia, Operations & Technology Group

  Mar 1996 - Jul 2000

  Head, Card Systems

  Responsible for coordinating, managing the implementation of new card systems and systems enhancements; single point of contact for regional and local business users on major credit card related project implementation.

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  Citibank Korea Inc., Operations & Technology Group

  Aug 2000 - Mar 2007

  Head, Card Systems

  As credit card systems manager I was responsible for coordinating, managing the implementation of new card systems and enhancements with the objective to increase business competitiveness, productivity and operational efficiency. In 2004, Citibank acquired KorAm Bank (Korea's 5th largest Bank) and was responsible for the integration project overseeing legacy Citibank card systems. This includes due diligence at pre-acquisition stage, systems planning, systems migration and post acquisition. Managed in parallel both "Business As Usual" as well as "Integration" projects with the support of 15 managers/officers. Show less

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  Citibank Korea Inc., GCG Marketing Division

  Apr 2007 - Jun 2010

  Head, MIS, Campaign Management & Data Warehouse

  Managed a team of 12 analysts / senior analysts responsible for MIS, database marketing, segmentation, campaign tracking for Retail Bank and Cards business.

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  Citibank Vietnam, Operations & Technology Group

  Jul 2010 - Jun 2013

  Head, Retail Consumer Bank Operations

  A key and senior member responsible for setting up the credit cards/ retail business in Vietnam; single handedly lead the operations and technology team from systems readiness, staffing, establishing processes and controls to business launch. Thereafter, managed BAU covering, but not limited to: account opening, payment processing, insurance, personal loans, customer service (call center), billing statement and card delivery, service quality, ATM replenishment, PMO and dispute handling.

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  Citi

  Jul 2013 - Jun 2015

  Head, Consumer Operations

  Managed, at peak, up to 100+ full-time employees; coverage areas include, but not limited to: account opening, loans and investments, merchant services, insurance, ATM replenishment, dispute handling, billing statements, card delivery, process re-engineering, automation, MIS & regulatory reporting, payment processing, general administration & services, procurement and accounts payable.

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  PT. ADN Pratama Mandiri / AKTIV Konsultan

  Jul 2015 - now

  Business Consultant/SME

  -Business Banking consultant/advisor in the Financial industry; developing Digital Strategy and Business Transformation engagements with financial and insurance companies in Indonesia with the objective to increase productivity, and optimizing operating cost from the front to back-end operations by way of automating manual processes and use of robotic process automation.-In 2019, as a consultant successfully led and provided senior oversight in Citibank Indonesia data on shoring project – Bank Indonesia's regulatory requirement that key and selected Bank’s system application must be processed in-country. As the project manager and leader, I was tasked to on shore 11 major retail and card applications from Citibank Singapore site to Citibank Indonesia - Implementation went smooth and seamless with no major glitches reported. -Earlier in 2018, completed work as a consultant/SME at PT. Bank DBS Indonesia in providing oversight in managing PT. Bank ANZ Indonesia consumer banking business integration into PT. Bank DBS retail lending (credit card) landscape and framework. Show less