Experience

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  Various international companies: philips, siemens, european commission...

  Dec 1986 - Nov 1997

  Administrative assistant

  ... and Store Management apprenticeship in Bournemouth, United Kingdom.

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  Ing bussel

  Jan 1997 - Jan 1998

  Personal assistant to the head of international banking department (formerly bbl)

  ➢ Administrative assistance to the Head of Department. ➢ Linking pin for Facility matters.➢ Participation in the Newsletter. (Newsgathering).➢ Liaison with the department members and reporting to the Board of Directors. ➢ Planning and scheduling of the BBL (ING) participation of the Board Members in the IMF worldwide conference.

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  Ing brussel

  Feb 1998 - Mar 2001

  Marketing officer

  Part of a small team for online investments (12Trade) (Spin-off ING)➢ Marketing and follow-up of the advertising campaigns, media, brochures,...➢ Planning, writing, checking and publishing of texts for the website (Dutch, French, and English).➢ Presentation/Demo to clients/Prospects.➢ Contacts with media, copywriters, translators, advertising agency, printers, suppliers.

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  Ing, brussel

  Apr 2001 - Jan 2004

  Marketing & communication - rebranding officer

  Rebranding Project BBL (Banque Bruxelles Lambert) into ING. Implementation, organization and co-ordination of the new strategy.Co-ordination and follow-up of several projects: e.g. ➢ New visual identity for the Retail network with Facility Management. (New signage for 850 offices).➢ Implementation and advice on visual identity/lay-out e.g. stationery, brochures, sponsoring, window advertising, building signs...➢ Follow-up on the implementation of the guidelines (Watch dog for the brand).➢ Advice on deposits, brand research and new product names...➢ Communication on guidelines and implementation.➢ Motivation of personnel for the change through various initiatives, e.g. appointment of Brand Ambassadors.➢ Organization of info sessions...RESULT: The Rebranding process resulted in a positive change transition and mindset for the company through various initiatives. Show less

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  Ing brussel

  Jan 2004 - Jun 2004

  European business desk employee

  Temporary assignment replacing a colleague. Providing information with regard to Non-Resident and Resident accounts (NL). Contact and liaise with ING districts (the Netherlands), Clients, Account Managers, Business Branch, local branches, Non-Residents, European Business Desks abroad (22 in total).

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  Ing, brussel

  Jul 2004 - Jan 2010

  Communication Account Management for Printing. (Outsourced activity). ➢ Investigation of printing opportunities within the bank. ➢ Contacts with several departments ➢ Follow-up of requests with regard to planning, estimated workload and timely delivery.RESULT: Involved in successful handover from insourced to outsourced printing activities. Draft of communication plans and introduction of new communication initiatives to improve collaboration between several departments in a changing environment.RESULT: various new communication channels and initiatives were introduced, leading to a better communication and understanding with Management and employees. ➢ Advisor for Communication matters➢ Draft of a communication plan➢ Writing articles and editing of newsletters➢ Creation and update of the intranet site ➢ Planning and follow-up of 'Knowledge House' monthly presentations to create awareness and cooperation with other departments.➢ Preparation and follow-up of monthly reporting➢ Organisation of Events,Team buildings, Off-sites,...➢ Support for project planning.

  • Communication Account Management (Printing Department)

    Jul 2008 - Jan 2010

  • Communication Expert Centre Communication

    Sept 2007 - Jun 2008

  • Communication Officer/Project Assistant

    Jul 2004 - Aug 2007
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  Ing brussel

  Feb 2010 - Mar 2014

  Communication for the 'Service Management Centre' with focus on Business Communication on payment incidents with large impact and Crisis Management.➢ Set up and co-ordination of a new communication proces for Incident Management. ➢ Timely and comprehensive communication to various stakeholders. ➢ Pro-active measures put in place to reduce impact. Follow-up and solution with the implementation of aftercare measures.➢ Training and knowledge transfer on new toolings and procedures.RESULT: Clear communication and involvement of all stakeholders, a better understanding, timely communication (internal departments and clients) and proactive interaction with follow-up.Better client satisfaction and internal stakeholders' satisfaction following the new way of working and communicating. Show less

  • Communication and Training Officer

    Mar 2012 - Mar 2014

  • Communication Incident Management for IT

    Feb 2010 - Feb 2012
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  Digipolis gent

  Jan 2016 - Mar 2016

  Stafmedewerker communicatie

  Digipolis, Gent