Experience

• 

  Ucom

  Apr 2013 - May 2020

  . To manage the activities of sales and service centers. To ensure achievement of quantitative and qualitative targets in sales and servicecenters, to boost sales. To manage, oversee and follow up development, evaluation and recruitment ofrelevant sales team. To consolidate, standardize and ensure performance of activities and sales in salesand service centers in accordance with Company’s strategy. To analyse weekly and monthly sales results in relevant areas. To elaborate sales motivation programs and oversee their implementation inaccordance with Company’s strategy. To set monthly KPIs for the staff under his/her responsibility. To carry out sales and service staff coaching, as needed. To initiate and implement internal promos with the view of boosting sales. To manage sales and service staff by contributing to team building and teamworking. To lead and motivate sales and service staff through individual approach andunderlining the opportunities provided by the Company. To contribute to each staff member qualification training and professional growthaccording to Company standards; to ensure onsite training and developmentprocess. To ensure communication between sales and service centers and differentdepartments of the Company, as needed Show less . Write a manual describing the steps and requirements of each procedure, products. Helping employees to understand and implement required changes,. Participate in meetings concerning to new programs or existing processes, making decisions and solving problems – analyse information and evaluating results to choose the best solution and solve problems,. Promoting quality achievement and performance improvement across the sales department,. Establish a sales department’s quality procedures, standards and specifications,. Monitoring performance by gathering relevant data and producing statistical reports,. Assessment of the sales department employees,. Defining processes and procedures in conjunction with operating staff,. Conduct relevant quality-related trainings Show less - Ensure proper work and flow of billing system (BCRM), after development team testing processes and solve current software problems in cooperation with development team.,- BCRM and Pentaho (reporting) processes optimization, write a manual describing the steps and requirements of each procedure, after helping employees to understand and implement required changes,- Establish a sales department’s quality procedures, standards and specifications,- Monitoring performance by gathering relevant data and producing statistical reports. Assessment of the sales department employees Show less - Reply to the surveys, questions and requests related to the company's general information (services, special offers, tariffs, etc.),- Carry out preliminary registration of the client, and transfer the requests to be finalized,- Complete the registration, including the registration of the information, processing of the documents,- Start and follow the cease, deactivation or temporary cease according to request of the customers' accounts. Acquire payments from customers.- During each consecutive contact with the current or potential customers, inform them about the new services and offers. Show less

  • Retail Sales Regional Team Leader

    Dec 2018 - May 2020

  • Sales Support and Control Specialist

    Jun 2017 - Dec 2018

  • Sales procedure and support specialist

    Apr 2013 - Jun 2017

  • Service Quality Specialist

    Dec 2014 - Jul 2015

  • Sales and Service Specialist

    Apr 2013 - Dec 2014
• 

  Digitain

  May 2020 - now

  Hr business partner

  -Partnering with leadership to align HR strategy to business strategy-Resolving complex employee relations issues and address grievances/complaints-Working closely with management and employees to improve work relationships, build morale and increase productivity and retention, create an employee engagement programs-Conducting exit interviews, based on the feedback rebuild policies in domain and in company-Providing HR policy guidance to domain employees and managers and follow up that this policies and procedures are in place-Monitoring and monthly reporting on workforce-Adapt succession planning inside the domain-Implementing grading and performance assessment in the domain-Closely working with training and development team to address training and talent development needs-Sourcing and recruiting domain staff in case of need-Suggesting new HR strategies-Analyzing trends and metrics with the other HR business partners to be in line with Company strategy Show less