Experience

• 

  Pwc

  Jan 1996 - Jan 1998

  Accountant

  Clients included: Arcadia Group plc, Ocean Group plc, Smiths Industries, BP.

• 

  Marks and spencer

  Jan 1999 - Jan 2010

  Accountable for profitability of Haywards Heath store, taking £15m per annum. Directly managed six section managers, responsible for 100 staff.Key Achievements• Improving the Store’s turnover by 25% whilst increasing staff satisfaction, through process and structural change, along with increasing customer focus.• Increasing operational efficiency by over 60% by piloting a ‘lean’ retailing initiative.• Project managing all aspects of store renewal including: planning, implementation, launch and consolidation of operational processes. Show less

  • International Assistant Merchandiser

    Jan 2006 - Jan 2010

  • Commercial Manager

    Jan 2005 - Jan 2006

  • Store Manager

    Jan 2000 - Jan 2005

  • Management Trainee

    Jan 1999 - Jan 2000
• 

  Clarks

  Jan 2010 - Jan 2013

  Managed projects between HO and wholesale territory offices, integrating new roles into the business, driving sales and margins. Key Achievements• Managing a HO based team and leading an internationally based team.• Recruiting and training high performing Territory Merchandisers, in key strategic markets, leading the development of new tools aiding their efficiency.• Identifying and solving problems and facilitating solutions e.g. identifying 20% over buy in a Territory, making recommendations to mitigate the issue and facilitating the solution. Show less

  • Portfolio Planner

    Jan 2012 - Jan 2013

  • International Merchandise Development Manager

    Jan 2010 - Jan 2012
• 

  John lewis

  Jan 2014 - Jan 2015

  Product launch manager - fashion

  Project implementation transforming a cross-functional online launch process. Key Achievements• Improving launch efficiency by over 30% by identifying process changes.• Managing process change through project and change management.• Actively engaging cross-functional stakeholders driving change and building a collaborative launch culture.

• 

  David jones

  Jan 2016 - Jan 2017

  Project specialist - stores strategy & initiatives

  Project specialist driving the implementation of key operational strategic initiatives. Key Achievements• Managing the company’s subject matter experts, Brands and external vendor to produce digital training modules in a timely manner.• Implementing new operating model, providing tools and tracking progress.• Financial modelling of a new business unit concept.

• 

  Red kite community housing

  Jan 2018 - Feb 2022

  A highly motivated project manager determined to drive through business change. Key Achievements• Project managing the transition to a new managed service provider (MSP).• Completing virtual business projects working in an agile way with internal stakeholders and development partner.• Successfully managing the pre-project stage of a Home Safety Compliance system project, pioneering the first virtual sign off of a business case. Proactively manage and organise the activity within the business unit. Key Achievements• Developing and managing resource impact & activity planner to track all activity.• Managing the successful rollout of new devices across the organisation.• Implementing enhancements to the complaints business process by mapping AS-IS and TO-BE processes and undertaking gap analysis.

  • Project Manager

    Jan 2020 - Feb 2022

  • Programme & Change Co-ordinator

    Jan 2018 - Jan 2020
• 

  Paradigm housing group

  Feb 2022 - Mar 2024

  Business analyst

  Delivering results on a strategic business transformation whilst utilizing business analyst skills. Key Achievements• Working in an Agile environment, managing scrums and Jira board / tickets.• Mapping Finance processes, managing key resources to execute.• Managing the creation of policies by stakeholders to enable the system provider to build modules meeting business needs.• Driving solutions after identifying risks and issues.