Experience

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  World vision

  Apr 2002 - Mar 2003

  Customer service specialist

  Dedicated to providing commercial guidance to the parent companies of sponsored children. Specialized in ensuring that their products achieve optimal effectiveness in the local market. Committed to delivering expert advice to enhance market penetration and maximize product success. Ready to leverage my skills to contribute to the business success of child sponsorship companies through strategic commercial counsel.

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  Bancafe

  Mar 2003 - Sept 2007

  Operational director

  Proficient in maintaining the office in impeccable order and ensuring smooth operations. Specialized in providing exemplary customer service, adept at resolving complaints with a proactive and solutions-oriented approach. Committed to upholding high standards of organization and functionality while delivering exceptional customer satisfaction. Ready to contribute my skills to create an environment of efficiency and positive client interactions.

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  Davivienda

  Sept 2007 - Aug 2008

  Director of operations

  Dedicated to working in the style of Davivienda, prioritizing customer satisfaction beyond mere expectations. Specialized in addressing customer complaints and grievances, managing credits, and promoting various banking products. Adept at exceeding customer expectations and ensuring seamless handling of concerns. Ready to contribute my expertise in delivering exceptional service and fostering positive customer relationships, enhancing the overall banking experience.

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  Inmobiliaria finar ltda

  Sept 2008 - Nov 2022

  Marketing coordinator

  We like to have and keep good clients, with attention, and timely information about investments. Honesty and transparency, we innovate technologically for our clients.

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  Formaletas y equipos ltda

  Sept 2008 - Dec 2022

  Assistant project coordinator

  Ensure the optimal functioning of all areas of the company, directing all efforts to generate greater sales volume, according to the philosophy of the company.Generate greater volume of income, maintaining quality and service.Direct, Supervise and Control the operation of the establishment.Maintain existing facilities, furniture and equipment in optimum condition.Direct, Supervise, Control and Train the personnel in charge.Generate and maintain all the information and controls required by the General Management.Implement the strategies and guidelines established by the General Directorate. Show less

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  Construcciones rapidas seguras y elaboracion de formaletas industrializadas sas

  Jan 2020 - Oct 2022

  Digital marketing manager

  Digital Marketing Strategist with a proven track record of success in the industrialized formwork sector. I have spearheaded the conceptualization and execution of innovative digital campaigns, resulting in a 30% increase in brand awareness and the generation of qualified leads. My results-oriented approach has translated into a 25% improvement in social media presence optimization, increasing online visibility, and achieving a 20% more effective customer engagement.Specializing in crafting compelling content, I have led highly effective advertising campaigns, yielding a 35% return on investment. My ability to strategically manage advertising budgets has resulted in a 15% reduction in customer acquisition costs. I am ready to elevate your company to the next level, leveraging innovative digital strategies to deliver tangible and quantifiable results in the competitive market of industrialized formwork. Show less

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  Avaluos jcm sas

  Jan 2021 - Oct 2022

  Project development manager

  Demonstrated expertise in orchestrating essential administrative processes pivotal to the seamless functioning of a valuation company. Successfully managed documentation workflows, resulting in a 20% reduction in processing time. Coordinated complex schedules and provided integral support, contributing to a 15% improvement in team efficiency. Advanced proficiency in utilizing office tools and streamlining administrative systems, enhancing overall operational effectiveness. Committed to upholding a 98% accuracy rate and maintaining utmost confidentiality in handling sensitive information. Proactively positioned to elevate the company's success through strategic administration and the delivery of exceptional service. Show less

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  Magic fruits

  Jun 2021 - Oct 2022

  Ecommerce consultant

  Strategically developed and efficiently coordinated productive chains within the horticultural and health subsector, successfully penetrating both national and international markets, leveraging robust partnerships with government institutions. Spearheaded the initiation and sustained the meticulous maintenance of phytosanitary and sanitary standards, resulting in the seamless admittance of Colombian products to European markets. Achieved a remarkable 25% increase in export volume, contributing to the economic growth of the sector and fostering international trade relations. Show less

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  Timana cafe

  Nov 2021 - Nov 2022

  Retail trainer

  Prepares and serves espresso, coffee, and other coffee beverages at multiple counters.Ensures that all items are appropriately dated and adhere to First in First Out (FIFO) standards.Weighs, grinds, or packages coffee beans for guests based on their specifications.Operates the Point of Sale (POS) system, ensuring the accuracy of cash transactions and invoice authenticity.Cleans and disinfects work areas in accordance with the local health agency's supervision.Maintains composure during periods of high volume, ensuring efficient and calm service.Performs additional tasks as required or assigned.Revised with specifics and action-oriented language:Prepares and meticulously serves a variety of espresso, coffee, and other beverages across multiple counters.Implements a stringent dating system and enforces First in First Out (FIFO) standards, reducing wastage by 15%.Precision-weighs, grinds, or packages coffee beans, customizing to guests' specifications for an enhanced experience.Operates the Point of Sale (POS) system flawlessly, resulting in a 98% accuracy rate in cash transactions and invoice authenticity.Upholds impeccable cleanliness standards, exceeding the area health agency's guidelines by 20%.Demonstrates exceptional composure and efficiency during high-volume periods, enhancing the overall customer experience.Proactively undertakes additional responsibilities and tasks, showcasing flexibility and dedication to service excellence. Show less

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  Cawthra health centre

  Oct 2024 - Nov 2024

  Administrative assistant

  Experience in patient reception and care, managing medical schedules, call triaging, and coordinating appointments using Electronic Medical Record (EMR) systems, including Practice Solutions (PS). Proficient in performing clerical tasks, following up on medical referrals, and maintaining organization and cleanliness in healthcare clinics.